Service Associate (Bank Teller)

RCBC; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

RCBC in Manila is seeking a customer-focused team member to provide competent over-the-counter services at the Business Center, ensuring accurate transactions and friendly support.

You will follow BSP/AMLA regulations, apply bank policies, and help improve service delivery. Willing to be assigned to multiple branch locations including South Harbor, Binondo, Tondo, Malate, and Tomas Mapua.

Qualifications

• Fresh graduates are welcome.
• Ability to handle complex scenarios with effective decision-making.
• Capable of maintaining security awareness and ensuring accuracy.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services at the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Identify risk areas and mitigate risk by applying bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Be willing to be assigned to multiple locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA.

Skills

Customer service

Empathy

Time management

Decision-making

Security awareness

Attention to detail

Education

4-year degree

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: SOUTH HARBOR, BINONDO, TONDO, MALATE, TOMAS MAPUA

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.