Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Lucena; On-site; PHP 223,000 - 290,000; Full time

Job summary

RCBC is seeking candidates for Branch Banking Operations who will deliver quick, accurate over-the-counter services while ensuring compliance with all regulations. The role requires a customer-centric mindset and the ability to manage time and complexity in a fast-paced branch environment.

Fresh graduates are welcome to apply. The successful candidate will work with a team to support branch objectives and maintain high service standards across multiple locations.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Ability to handle complexity and manage time effectively.

Responsibilities

• Provide accurate over-the-counter services to customers in the Business Center with efficiency.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Identify and mitigate risks by following bank policies and procedures.
• Deliver excellent customer service and support branch initiatives.

Skills

Customer service

Time management

Empathy

Attention to detail

Education

4-year degree

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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