Service Advisor - BRP- MG Tabuc Suba

Grand Canyon Multi-Holdings, Inc.; Iloilo City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Service Advisor to support BRP- MG Tabuc Suba operations in Iloilo City. The role focuses on identifying the appropriate service, preparing damage estimates, and coordinating with insurance companies to secure LOAs.

The ideal candidate has a mechanical engineering background, understands KPIs, can process insurance claims, and communicates effectively with clients to ensure smooth vehicles service and repair workflows.

Qualifications

• Bachelor's Degree in Mechanical Engineering is required.
• Ability to understand key performance indicators.
• Experience in processing insurance claims.
• Knowledge in automotive and car industry.
• Excellent communication and customer service skills.
• Basic appointment-setting and follow-up concepts.
• Empathetic communication and strong interpersonal skills.
• Computer literate; driver's license is a plus.

Responsibilities

• Determine the type of service.
• Make an estimated report for the damages of the unit.
• Process the insurance claim to the insurance company.
• Follow up with the insurance company for the LOA.
• Check and evaluate the LOA based on the estimated repair.
• Convert LOA to RO.
• Follow up with the customer.
• Monitor the repaired unit.
• Submit the following daily reports: Released, Estimated, WIP.

Skills

KPIs understanding

Insurance claims

Automotive knowledge

Customer service

Communication

Appointment setting

Follow up

Empathy

Computer literate

Driver's license

Education

Bachelor's Degree in Mechanical Engineering

Job description

About the job Service Advisor - BRP- MG Tabuc Suba

JOB QUALIFICATIONS:

• Bachelors Degree in Mechanical Engineering; Mechanical related Work
• Have the ability to understand Key Performance Indicators as indicated by the company.
• Knows how to process insurance claims
• Knowledge in automotive and car
• Able to communicate and empathize with clients
• Basic understanding of appointment setting; concept of follow up
• Excellent customer service, interpersonal, and communication skills
• Results-Oriented; Drivers License is a plus
• Computer Literate

JOB FUNCTIONS:

• Determine the type of service
• Make an estimated report for the damages of the unit
• Process the insurance claim to the insurance company
• Follow up with the insurance company for the LOA
• Check and evaluate the LOA based on the estimated repair
• Convert LOA to RO
• Follow up with the customer
• Monitor the repaired unit.
• Submit the following daily reports: Released, Estimated, WIP