Service Advisor - Rapide San Antonio Parañaque

Nice Print Photo Inc.; Parañaque; On-site; PHP 391,000 - 670,000; Full time

Job summary

Nice Print Photo Inc. in Metro Manila seeks a Branch Workshop Supervisor to oversee daily workshop operations, schedule services, and monitor workflow to ensure timely delivery.

You will drive sales, promote automotive services, monitor performance, and coach staff while maintaining safety and branch discipline. Responsibilities include customer service, upselling, marketing programs, inventory control, and accurate reporting.

Responsibilities

• Supervise daily workshop operations, including service scheduling and workflow monitoring.
• Ensure automotive services meet company standards; monitor progress and on-time delivery.
• Maintain cleanliness, orderliness, and safety within the branch.
• Ensure tools, equipment, and supplies are properly maintained and available.
• Support achievement of monthly sales targets and revenue goals.
• Promote automotive products and services to customers.
• Monitor daily sales performance and recommend improvement strategies.
• Implement branch marketing programs and promotions.
• Encourage upselling and cross-selling; ensure excellent customer service.
• Handle customer inquiries, complaints, and service concerns; monitor satisfaction and retention efforts.
• Monitor branch expenses and operational costs; oversee cash handling, sales reporting, and documentation.
• Monitor inventory levels; coordinate stock replenishment and reporting.
• Supervise branch staff and technicians with the branch manager.
• Assist in scheduling, attendance, and performance tracking; provide coaching.
• Promote discipline and teamwork; act as OIC when Branch Manager is away.
• Ensure adherence to policies; enforce safety standards in tools and hazardous materials.
• Support safety and environmental guidelines.

Job description

Job Description:

• Assist in supervising daily workshop operations, including service scheduling and workflow monitoring.

• Ensure automotive services are completed efficiently and according to company standards. Monitor job progress and ensure on-time delivery of services.

• Help maintain cleanliness, orderliness, and safety within the branch.

• Ensure tools, equipment, and supplies are properly maintained and available.

• Support the achievement of monthly sales targets and revenue goals.

• Assist in promoting automotive products and services to customers.

• Monitor daily sales performance and recommend strategies for improvement.

• Help implement branch marketing programs and promotional activities.

• Encourage upselling and cross-selling of services. Ensure excellent customer service at all times.

• Assist in handling customer inquiries, complaints, and service concerns. Monitor customer satisfaction and support retention efforts such as follow-ups and reminders.

• Assist in monitoring branch expenses and operational costs. Help oversee daily cash handling, sales reporting, and documentation.

• Monitor inventory levels and coordinate stock replenishment. Ensure accurate and timely submission of required reports.

• Supervise branch staff and technicians in coordination with the branch manager.

• Assist in scheduling, attendance monitoring, and performance tracking. Provide coaching and support to team members.

• Promote discipline, teamwork, and a positive work environment. Act as Officer-In-Charge (OIC) in the absence of the Branch Manager.

• Ensure adherence to company policies and operational procedures. Enforce safety standards in handling tools, equipment, and hazardous materials.

• Support implementation of workplace safety and environmental guidelines.