Service and Parts Head

Laus Group of Companies; Bataan; On-site; PHP 550,000 - 750,000; Full time

Job summary

Laus Group of Companies in Hermosa, Bataan seeks a Service Manager to drive aftersales performance and ensure daily, monthly, and annual target achievement. You will coordinate with the Business Manager to enforce service standards across reception, workshop and releasing, and review performance for forecasting approvals.

The role requires 5+ years in the field, officer-level experience preferred, and a valid non-pro driver’s license.

Qualifications

• Candidate must possess a degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Preferably with Officer level experience.
• Excellent Customer-Relations/Customer-Handling skills.
• Possess at least a Non-Pro Driver's license
• Willing to be assigned in Hermosa, Bataan.

Responsibilities

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.

Skills

Customer relations

Education

Degree in Automotive Technology or Mechanical Engineering

5 years experience in related field

Officer level experience preferred

Tools

Driver's license (Non-Pro)

Job description

• Implements and achieve the approved daily, monthly and annual targets.

• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.

• Reviews the Aftersales performance and conduct forecasting of targets for approval.

• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.

• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.

• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.

JOB SPECIFICATIONS:

• Candidate must possess a degree in Automotive Technology, Mechanical Engineering or equivalent.

• At least 5 year(s) of working experience in the related field is required for this position.

• Preferably with Officer level experience.

• Excellent Customer-Relations/Customer-Handling skills.

• Possess at least a Non-Pro Driver's license

• Willing to be assigned in Hermosa, Bataan.