Operations Assistant

SECOND SKIN INDUSTRIES, INC.; Philippines; On-site; PHP 240,000 - 300,000; Full time

Job summary

SECOND SKIN INDUSTRIES, INC. in Makati City is seeking a Service Advisor to greet customers, assess vehicle service needs, and coordinate with the service team for timely completion.

You will prepare job orders, quotations, and recommendations, explain costs, and keep customers informed throughout the process.

Qualifications

• Experience in automotive customer service/after-sales operations is preferred.
• Knowledge of automotive maintenance and related services is an advantage.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational, problem-solving, and multitasking abilities.
• Computer literacy; familiarity with CRM or service management systems is an advantage.
• Customer orientation and ability to work in a fast-paced environment.
• Willing to work on-site in Makati City.

Responsibilities

• Welcome customers and assess their vehicle service and maintenance needs.
• Conduct vehicle walk-around inspections and document customer concerns accurately.
• Prepare job orders, quotations, estimates, and service recommendations.
• Explain recommended services, procedures, costs, and expected completion time to customers.
• Coordinate with technicians and the service team to ensure timely and proper service execution.
• Monitor job progress and provide customers with regular updates.
• Recommend appropriate additional services, maintenance, and automotive products.
• Conduct final vehicle inspection and ensure services are completed according to quality standards.
• Explain completed services and recommendations to customers upon vehicle release.
• Handle customer inquiries, complaints, and after-service concerns professionally.
• Maintain accurate customer records, service history, job orders, and other documentation.
• Follow up with customers for service feedback, future maintenance, and repeat business.
• Meet assigned customer service, sales, and productivity targets.
• Perform other related duties as assigned by management.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem-solving

Multitasking

Education

Bachelor’s degree in Automotive Technology, Business Administration, Marketing, or a related field

Tools

CRM systems

Job description

Key Responsibilities

• Welcome customers and assess their vehicle service and maintenance needs.




• Conduct vehicle walk-around inspections and document customer concerns accurately.




• Prepare job orders, quotations, estimates, and service recommendations.




• Explain recommended services, procedures, costs, and expected completion time to customers.




• Coordinate with technicians and the service team to ensure timely and proper service execution.




• Monitor job progress and provide customers with regular updates.




• Recommend appropriate additional services, maintenance, and automotive products.




• Conduct final vehicle inspection and ensure services are completed according to quality standards.




• Explain completed services and recommendations to customers upon vehicle release.




• Handle customer inquiries, complaints, and after-service concerns professionally.




• Maintain accurate customer records, service history, job orders, and other documentation.




• Follow up with customers for service feedback, future maintenance, and repeat business.




• Meet assigned customer service, sales, and productivity targets.




• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s degree in Automotive Technology, Business Administration, Marketing, or a related field.




• 2–4 years of experience as a Service Advisor or in automotive customer service/after-sales operations.




• Knowledge of automotive maintenance, detailing, repairs, or vehicle enhancement services is an advantage.




• Excellent communication, customer service, and interpersonal skills.




• Strong organizational, problem-solving, and multitasking abilities.




• Computer literate; knowledge of CRM or service management systems is an advantage.




• Customer-oriented, professional, and comfortable working in a fast-paced environment.




• Willing to work on-site in Makati City.