Service Advisor

Paintworks Enterprises Inc.; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary + commissions

Complete benefits (Government Statutory)

Travel opportunities for trainings

Supportive team

Opportunities for growth

Salary adjustment upon regularization

Job summary

An automotive services company in Cebu City is seeking a Service Advisor with automotive technology education and at least 2 years of relevant experience. The role involves explaining car issues, providing service estimates, and managing appointments to ensure efficient service delivery. Ideal candidates should possess strong communication skills, a customer-focused mindset, and the ability to explain technical information clearly. The position offers competitive salary and benefits, along with opportunities for growth.

Qualifications

• Minimum of 2 years experience as a Service Advisor.
• Strong knowledge of automotive repair processes and parts.
• Ability to explain technical information clearly.

Responsibilities

• Explain automotive issues and service recommendations to customers.
• Provide service estimates and discuss costs.
• Schedule service appointments and manage workflow.

Skills

Excellent communication skills

Customer-focused

Strong problem-solving abilities

Organizational skills

Time management skills

Familiarity with automotive repair

Education

Graduate of Automotive Technology

Tools

MS Office

Job description

On-site - Cebu 1-3 Yrs Exp Bachelor Full-time

Type: Full-Time

Job Description

Primary Responsibilities

• Clearly explain automotive issues, repair solutions, and service recommendations to customers.
• Provide accurate service estimates and discuss potential costs with customers.
• Schedule service appointments and manage the service workflow to ensure timely and efficient service delivery.
• Coordinate with the workshop team to ensure that repairs and services are completed according to customer specifications and within set timeframes.
• Promote the company’s products and services, including maintenance packages, repairs, and parts, to customers.
• Upsell additional services and products based on customer needs and vehicle condition.
• Follow up with customers after service completion to ensure satisfaction and address any concerns.
• Ensure that all customer inquiries are responded to promptly and professionally.
• Maintain accurate service records, including customer information, service history, and invoices.
• Ensure all service orders, repair details, and billing are documented correctly.
• Communicate effectively with technicians and other team members to ensure services are performed according to customer needs and quality standards.
• Send reminders to clients for PMS schedule and follow-up.
• Report service activity, customer feedback, and performance metrics to the Service Head.
• Maintain regular updates on service performance and customer satisfaction.
• Take on additional tasks and responsibilities as assigned by management, contributing to the overall success of the department and company goals.

Qualifications

• Graduate of Automotive Technology or any related field.
• Minimum of 2 years experience as a Service Advisor.
• Strong knowledge of automotive repair processes, parts, and basic diagnostics is a plus.
• Excellent communication and interpersonal skills.
• Customer-focused with strong problem‑solving abilities.
• Ability to explain technical information in a clear and understandable manner.
• Strong organizational and time management skills.
• Proficient in basic computer applications (MS Office, email, etc.).
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Willing to be trained and adaptable to company processes and standards.

Benefits

• Competitive salary + commissions.
• Complete benefits (Government Statutory).
• Travel opportunities for trainings, seminars, workshops or events (Local/International).
• Energetic and supportive team.
• Opportunities for growth and promotion.
• Salary adjustment upon regularization.