Service Advisor

Astra Multimarket Corporation; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Bereavement Leave

Maternity & Paternity Leave

Parental Leave

Sick Leave

Solo Parent Leave

Vacation Leave

Job summary

A leading automotive service provider in Quezon City is seeking a Service Advisor. The role involves receiving customer vehicles, providing consultations, upselling services, and handling aftersales concerns. Ideal candidates should have at least 2 years of experience in the Automotive or Truck industry, a Bachelor's degree, and excellent customer service skills. The position offers government-mandated benefits and operates on-site.

Qualifications

• Graduate of any 4 year business course or equivalent.
• At least 2 years of working experience in the Automotive or Truck industry.
• Excellent customer service, interpersonal, and communication skills.

Responsibilities

• Receive customer vehicles and provide consultation on vehicle concerns.
• Upsell products and services to customers.
• Prepare repair orders and track their status.

Skills

Customer Service

Problem Solving

Organizational Skills

Interpersonal Skills

Computer Literacy

Education

Bachelor’s degree in Business, Mechanical Engineering, or Automotive

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

On-site - Quezon City | 1-3 Yrs Exp | Bachelor | Full-time

Government Mandated Benefits

Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Overview

Job Description

I. Position Summary

• The Service Advisor is mainly responsible in receiving customer vehicles, performing customer consultation on vehicle concerns. Upsell products and services. Prepares repair order and tracks its status. Provides customer update and performs vehicle handover to customer.

II. Responsibilities

• Attending all inquiries via emails, chats and telephone when on duty.
• Maintaining a professional and positive manner with all customers and third parties to ensure repeat business.
• Troubleshooting problems for customers’ queries, raise to related departments to resolve customers' queries.
• Always providing excellent quality of customer service and resolving customers’ queries in line with departmental procedures.
• Point person handling all aftersales concern.
• Communicates with the Technicians, Customers, and Management.
• Prepares weekly reports for all the services done both outside and within the service station.
• Handling all clients’ concerns (after sales).
• Receiving calls from clients / sales team for after sales concerns
• Encoding / noting concerns (service report and history).
• Discussion with technicians
• Making all request (Parts & materials)
• Listing and processing of parts to be used
• PSC processing
• Job order processing (warranty claim / billable)
• Doing all the Job contracts (ASTRA SYSTEM)
• Scheduling on all after sales services
• Cash advances / petty cash request (budget)
• Doing the reports for FAW in EP SYSTEM
• Doing warranty claim request for all brands

III. Experience Requirement

• Graduate of any 4 year business course or equivalent; Mechanical Engineering or 4-year Automotive course
• At least 2 year(s) of working experience in the Automotive or Truck industry is required.
• Excellent customer service, interpersonal, and communication skills.
• Computer literate and knowledgeable in Microsoft Applications; Word, PowerPoint Presentation and Excel.
• With valid driver's license is a plus.

Customer Service Problem Solving Strong Work Ethic Organizational Skills People Skills