Service Advisor (Alabang)

SECOND SKIN INDUSTRIES, INC.; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

SECOND SKIN INDUSTRIES, INC. seeks a customer-facing Service Advisor to manage vehicle service, repair, and maintenance inquiries at our Metro Manila branches.

You will greet customers, assess concerns, and document service needs while coordinating with our operations team for timely completion. You will prepare repair orders, estimates, and job orders; explain repairs and costs to customers; and ensure smooth communication across technicians and departments, with a focus on customer

Qualifications

• Bachelor's degree preferred in automotive technology, business, marketing, or related field.
• Experience as a Service Advisor or similar automotive customer-facing role is required.
• Strong knowledge of automotive service, repair, and maintenance processes.
• Excellent customer service and communication skills.

Responsibilities

• Serve as the primary contact for customers regarding vehicle service, repair, and maintenance needs.
• Respond to customer inquiries through social media, phone, email, and other channels.
• Welcome customers and assess their vehicle concerns and service requirements.
• Prepare repair orders, service estimates, quotations, and job orders.
• Explain repairs, maintenance, products, services, costs, and timelines to customers.
• Coordinate with Operations Head and technicians on repairs and service requirements.
• Monitor progress to ensure completion within agreed turnaround times.
• Provide timely updates on repair status, delays, and required approvals.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Teamwork

Proactive

Education

Bachelor's degree in Automotive Technology, Business Administration, Marketing, or related field

Tools

Service management systems

Basic computer skills

Job description

Duties and Responsibilities

• Serve as the primary point of contact for customers regarding their vehicle service, repair, and maintenance needs.

• Respond to customer inquiries through social media, phone calls, email, and other communication channels.

• Welcome customers and professionally assess their vehicle concerns and service requirements.

• Conduct initial vehicle inspection and accurately document customer concerns and requested services.

• Prepare accurate repair orders, service estimates, quotations, and job orders.

• Explain recommended repairs, maintenance requirements, products, services, costs, and estimated completion times to customers.

• Coordinate closely with the Operations Head and technicians regarding vehicle concerns, required repairs, and service requirements.

• Monitor job progress and ensure that vehicles are completed within the agreed turnaround time.

• Provide customers with timely updates regarding repair status, delays, additional findings, and required approvals.

• Secure proper customer approval before proceeding with additional repairs or services.

• Coordinate with Parts and Inventory teams to ensure the availability of required parts and materials.

• Ensure that all service-related documents, approvals, job orders, and customer information are complete and accurate.

• Conduct a final review of completed work and ensure that the vehicle is ready for release.

• Explain completed repairs and services to customers upon vehicle release.

• Handle customer concerns, complaints, and service issues professionally and coordinate appropriate resolutions.

• Promote relevant services, maintenance packages, products, and other company offerings to customers.

• Maintain updated customer and vehicle records for proper monitoring and future follow-ups.

• Conduct post-service follow-ups to obtain customer feedback and ensure customer satisfaction.

• Coordinate with other departments to ensure efficient service operations and resolution of customer concerns.

• Prepare and submit periodic reports related to service transactions, customer concerns, sales, and other assigned activities.

• Ensure compliance with company policies, service standards, quality requirements, and safety procedures.

• Perform other duties and responsibilities that may be assigned by management.

Qualifications

• Bachelor's degree in Automotive Technology, Business Administration, Marketing, or a related field is preferred.

• With relevant experience as a Service Advisor, Automotive Service Advisor, Service Consultant, or similar automotive customer-facing role.

• Strong knowledge of automotive service, repair, and maintenance processes.

• Excellent customer service and communication skills.

• Ability to explain technical automotive information in a clear and customer-friendly manner.

• Strong organizational skills and attention to detail.

• Ability to manage multiple customers, job orders, and service requirements simultaneously.

• Proficient in basic computer applications and service management systems.

• Ability to work effectively with technicians, supervisors, customers, and other departments.

• Customer-oriented, professional, proactive, and results-driven.

• Willing to work on weekends, holidays, or extended hours when required by business operations.

• Willing to be assigned to any company branch or location as needed.