Service Advisor

Allied Tire Center Corporation; Santa Rosa; On-site; PHP 201,000 - 335,000; Full time

Job summary

Allied Tire Center Corporation is seeking a customer-focused service advisor to greet clients, gather concerns, and document service requests at our Laguna shop. You will explain repairs simply, propose add-ons, and secure approvals while coordinating with technicians to keep repairs progressing on schedule.

The role requires basic vehicle-mechanics knowledge, strong written and verbal communication, and the ability to use industry software and diagnostic tools. Bachelor-level degree preferred.

Qualifications

• Bachelor's degree in Automotive Technology, Mechanical Engineering, Business, or related field.
• Proven customer service experience in automotive industry.
• Intermediate knowledge of vehicle mechanics and repair processes.
• Ability to use industry-specific software and diagnostic tools.

Responsibilities

• Greet customers promptly and professionally
• Conduct initial vehicle inspection and gather customer concerns
• Document service requests accurately and verify customer and vehicle information
• Recommend and explain needed car repairs and maintenance in simple terms
• Offer extra products, services, and promotions when relevant
• Secure customer approval before proceeding with services
• Prepare detailed and accurate cost estimates for parts and labor
• Provide transparent pricing and timelines
• Schedule service appointments efficiently to maximize shop productivity
• Liaise with technicians to track repair progress and manage the shop's service workflow

Skills

Customer service

Verbal communication

Written communication

Vehicle mechanics knowledge

Education

Bachelor's degree in Automotive Technology, Mechanical Engineering, Business, or related field

Tools

Diagnostic tools

Industry software

Job description

Key responsibilities

• Greet customers promptly and professionally
• Conduct initial vehicle inspection and gather customer concerns
• Document service requests accurately and verify customer and vehicle information
• Recommend and explain needed car repairs and maintenance in simple terms
• Offer extra products, services, and promotions when relevant
• Secure customer approval before proceeding with services
• Prepare detailed and accurate cost estimates for parts and labor
• Provide transparent pricing and timelines
• Schedule service appointments efficiently to maximize shop productivity
• Liaise with technicians to track repair progress and manage the shop's service workflow

About you

• Bachelor's degree in Automotive Technology, Mechanical Engineering, Business, or related field
• Professional appearance with pleasing personality
• Proven experience in customer service or automotive industry
• Intermediate knowledge of vehicle mechanics and repair processes
• Strong verbal and written skills for documenting repair orders and communicating with technicians
• Ability to use industry-specific software and diagnostic tools