Service Advisor

Grand Canyon Multi-Holdings, Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking an EV Service Advisor to greet customers, document concerns, and coordinate with EV technicians for diagnostics and repairs. You will explain findings, prepare estimates, and keep customers updated on progress.

Ideal candidates have strong customer service, knowledge of automotive systems, and familiarity with EV diagnostics. EV safety and warranty coordination are key parts of the role.

Qualifications

• Experience as a Service Advisor or similar role.
• Knowledge of automotive systems and maintenance.
• Ability to explain technical information clearly to customers.
• Excellent organizational, time-management and documentation skills.
• Familiarity with EV diagnostics and manufacturer service procedures preferred.
• EV certification or training is an advantage.
• Willingness to continuously learn about new EV technologies and models.

Responsibilities

• Greet customers and understand their vehicle concerns and service requirements.
• Perform initial vehicle inspections and document customer complaints accurately.
• Coordinate with EV technicians regarding diagnostics, repairs, maintenance, and vehicle safety.
• Explain repair findings, recommended services, costs, and estimated completion times to customers.
• Prepare and communicate service estimates, repair orders, and invoices.
• Monitor the progress of vehicles in the workshop and keep customers updated.
• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines; ensure EV safety procedures are followed.
• Coordinate warranty claims, recalls, and service campaigns when applicable.
• Maintain accurate service records and customer information.
• Handle customer questions, concerns, and complaints professionally.
• Ensure completed vehicles meet quality and safety standards before delivery.
• Follow dealership/company policies, manufacturer procedures, and workplace safety regulations.

Skills

Customer service

Communication skills

Documentation skills

EV knowledge

High-voltage safety

Diagnostics knowledge

Teamwork

Service management systems

Tools

Service management systems

Job description

Qualifications:

• Previous experience as a Service Advisor, Automotive Customer Service Representative, or similar role.
• Basic to good knowledge of automotive systems and vehicle maintenance.
• Strong customer service and communication skills.
• Ability to explain technical information in a clear, customer-friendly manner.
• Good organizational, time-management, and documentation skills.
• Basic computer skills and familiarity with service management systems.
• Ability to work effectively with technicians, parts personnel, and management.
• Professional appearance and customer-oriented attitude.
• Knowledge of electric vehicle systems, including batteries, electric motors, charging systems, regenerative
  braking, and thermal management.
• Understanding of basic high-voltage EV safety procedures.
• Familiarity with EV diagnostics and manufacturer service procedures is preferred.
• EV certification or training is an advantage.
• Willingness to continuously learn about new EV technologies and models

Job Description:

• Greet customers and understand their vehicle concerns and service requirements.
• Perform initial vehicle inspections and document customer complaints accurately.
• Coordinate with EV technicians regarding diagnostics, repairs, maintenance, and vehicle safety.
• Explain repair findings, recommended services, costs, and estimated completion times to customers.
• Prepare and communicate service estimates, repair orders, and invoices.
• Monitor the progress of vehicles in the workshop and keep customers updated.
• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines.
  Ensure proper handling of EV-specific safety procedures and high-voltage system concerns.
• Coordinate warranty claims, recalls, and service campaigns when applicable.
• Maintain accurate service records and customer information.
• Handle customer questions, concerns, and complaints professionally.
• Ensure completed vehicles meet quality and safety standards before delivery.
• Follow dealership/company policies, manufacturer procedures, and workplace safety regulations.