Electric vehicle aftersales manager

VinFast Quezon Ave-Aftersales Department; Quezon City; On-site; PHP 223,000 - 402,000; Full time

Job summary

VinFast Quezon Ave-Aftersales Department in Quezon City is seeking a customer-focused professional to welcome EV customers and provide friendly, professional service.

You will respond to inquiries about EV products, services, maintenance, charging, and warranties; coordinate with Sales, Service, Parts, Technical and Warranty teams to resolve issues and improve the customer experience.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1–3 years in customer service, automotive, dealership, or related area.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused with a professional attitude.
• Good organizational and time-management skills.
• Proficient in Microsoft Office and CRM systems.
• Ability to handle difficult customers and resolve complaints.

Responsibilities

• Welcome and assist EV customers in a friendly, professional manner.
• Respond to inquiries about EV products, services, maintenance, charging, warranties, and after-sales support.
• Handle concerns, complaints, and requests with timely resolution.
• Coordinate with Sales, Service, Parts, Technical, and Warranty teams to meet customer needs.
• Follow up after vehicle purchase, servicing, or other interactions.
• Monitor satisfaction and identify opportunities to improve the customer experience.
• Explain EV features and charging procedures to customers.
• Assist with service appointments, vehicle concerns, and warranty inquiries.
• Maintain accurate customer records and follow-up activities.
• Escalate technical or safety-related issues to technicians or appropriate departments.
• Keep customers informed about progress and status of their requests.
• Support customer retention and loyalty programs and promote a positive company image.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Customer service orientation

Time management

Organization

CRM familiarity

Microsoft Office

Team collaboration

Ability to handle difficult customers

Knowledge of EV concepts

Education

Bachelor's degree in Business Administration, Marketing, Communications, Automotive Technology, Customer Service, or related field

Tools

Microsoft Office

CRM systems

Job description

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, Automotive Technology, Customer Service, or a related field; equivalent experience may be considered.
• 1-3 years of experience in customer service, automotive, dealership, or customer relations.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused with a professional and positive attitude.
• Good organizational and time-management skills.
• Proficient in Microsoft Office and basic customer relationship management (CRM) systems.
• Ability to handle difficult customers and resolve complaints professionally.
• Ability to work effectively with different departments and teams.
• Familiarity with EV charging, batteries, range, regenerative braking, and basic vehicle maintenance.
• Ability to explain EV features and charging procedures in simple, customer-friendly language.
• Knowledge of EV safety is an advantage.

Job Description:

• Welcome and assist EV customers in a professional and friendly manner.
• Respond to customer inquiries regarding EV products, services, maintenance, charging, warranties, and after-sales support.
• Handle customer concerns, complaints, and requests and ensure timely resolution.
• Coordinate with Sales, Service, Parts, Technical, and Warranty teams to address customer needs.
• Follow up with customers after vehicle purchase, servicing, repairs, or other customer interactions.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
• Explain basic EV features, vehicle functions, charging procedures, and available services to customers.
• Assist customers with service appointments, vehicle concerns, warranty inquiries, and service-related requests.
• Maintain accurate customer records, feedback, complaints, and follow-up activities.
• Conduct customer satisfaction surveys and prepare reports on customer feedback and concerns.
• Escalate technical or safety-related EV issues to qualified technicians or appropriate departments.
• Keep customers informed about the progress and status of their requests or vehicle service.
• Support customer retention and loyalty programs.
  Promote a positive company image and maintain professional customer relationships.
• Ensure all customer interactions comply with company policies and applicable data privacy requirements.