Customer Relations Officer

VinFast Quezon Ave-Aftersales Department; Quezon City; On-site; PHP 260,000 - 420,000; Full time

Job summary

VinFast Quezon Ave-Aftersales Department is seeking an experienced Customer Service Associate to welcome EV customers and address inquiries related to products, services, maintenance, charging, warranties, and after-sales support.

You will coordinate with Sales, Service, Parts, Technical, and Warranty teams to ensure timely resolution and follow-up. The role emphasizes customer satisfaction, documentation, and accurate record-keeping in an on-site setting.

Qualifications

• Bachelor's degree in a related field
• 1–3 years in customer service or related field
• Excellent verbal and written communication
• Proficiency with Microsoft Office and basic CRM systems
• Ability to handle difficult customers professionally

Responsibilities

• Welcome and assist EV customers in a professional and friendly manner
• Respond to customer inquiries regarding EV products, services, maintenance, charging, warranties, and after-sales support
• Handle customer concerns and ensure timely resolution
• Coordinate with Sales, Service, Parts, Technical, and Warranty teams to address customer needs
• Follow up with customers after vehicle purchase, servicing, repairs, or other interactions
• Monitor customer satisfaction and identify opportunities to improve the experience
• Explain basic EV features and charging procedures to customers
• Assist customers with service appointments and warranty inquiries
• Maintain accurate customer records and follow-up activities
• Conduct customer satisfaction surveys and prepare reports
• Escalate technical or safety-related EV issues to technicians or departments
• Keep customers informed about progress of requests
• Support customer retention and loyalty programs
• Promote a positive company image and professional relationships
• Ensure compliance with data privacy requirements

Skills

Verbal and written communication

Interpersonal skills

Problem-solving

Customer-focused

Organizational skills

Time management

Team collaboration

CRM systems

Education

Bachelor's degree in related field

Tools

Microsoft Office

CRM systems

Job description

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, Automotive Technology, Customer
• Service, or a related field; equivalent experience may be considered.
• 1–3 years of experience in customer service, automotive, dealership, or customer relations.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Customer-focused with a professional and positive attitude.
• Good organizational and time-management skills.
• Proficient in Microsoft Office and basic customer relationship management (CRM) systems.
• Ability to handle difficult customers and resolve complaints professionally.
• Ability to work effectively with different departments and teams.

Job Description:

• Welcome and assist EV customers in a professional and friendly manner.
• Respond to customer inquiries regarding EV products, services, maintenance, charging, warranties, and after-sales
  support.
• Handle customer concerns, complaints, and requests and ensure timely resolution.
• Coordinate with Sales, Service, Parts, Technical, and Warranty teams to address customer needs.
• Follow up with customers after vehicle purchase, servicing, repairs, or other customer interactions.
• Monitor customer satisfaction and identify opportunities to improve the customer experience.
• Explain basic EV features, vehicle functions, charging procedures, and available services to customers.
• Assist customers with service appointments, vehicle concerns, warranty inquiries, and service‑related requests.
• Maintain accurate customer records, feedback, complaints, and follow‑up activities.
• Conduct customer satisfaction surveys and prepare reports on customer feedback and concerns.
• Escalate technical or safety‑related EV issues to qualified technicians or appropriate departments.
• Keep customers informed about the progress and status of their requests or vehicle service.
• Support customer retention and loyalty programs.
  Promote a positive company image and maintain professional customer relationships.
• Ensure all customer interactions comply with company policies and applicable data privacy requirements.