Service Technician

Omoda&Jaecoo-Aftersales Department; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Omoda&Jaecoo-Aftersales Department in Metro Manila, Quezon City, is seeking an experienced automotive service professional. You will greet customers, document concerns, perform initial inspections, and coordinate with EV technicians on diagnostics, repairs, and safety.

You will explain findings, prepare estimates and invoices, track workshop progress, and ensure compliance with safety and quality standards for EVs. A valid professional license and NC1/NC2 are required.

Qualifications

• Graduate of automotive course with NC1 and NC2 certification.
• At least 3 years of experience in the same field.
• Knowledge of car parts and flexible to various service needs.
• Must know how to drive automatic and manual transmission with a professional license.

Responsibilities

• Greet customers and understand vehicle concerns and service requirements.
• Perform initial vehicle inspections and document customer complaints accurately.
• Coordinate with EV technicians regarding diagnostics, repairs, maintenance, and vehicle safety.
• Explain repair findings, recommended services, costs, and estimated completion times to customers.
• Prepare and communicate service estimates, repair orders, and invoices.
• Monitor the progress of vehicles in the workshop and keep customers updated.
• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines.
• Ensure proper handling of EV-specific safety procedures and high-voltage system concerns.
• Coordinate warranty claims, recalls, and service campaigns when applicable.
• Maintain accurate service records and customer information.
• Handle customer questions, concerns, and complaints professionally.
• Ensure completed vehicles meet quality and safety standards before delivery.
• Follow dealership/company policies, manufacturer procedures, and workplace safety regulations.

Skills

Car parts knowledge

Driving license (professional)

Customer service oriented

EV workshop coordination

Education

Graduate of automotive course

NC1 and NC2 certification

Job description

Qualifications:

• Graduate of any automotive course
• With NC1 and NC2 certification
• With at least 3 years of experience in the same field
• Knowledgeable in car parts and flexible
• Must know how to drive an automatic and manual transmission, with a valid professional drivers license

Job Description:

• Greet customers and understand their vehicle concerns and service requirements.
• Perform initial vehicle inspections and document customer complaints accurately.
• Coordinate with EV technicians regarding diagnostics, repairs, maintenance, and vehicle safety.
• Explain repair findings, recommended services, costs, and estimated completion times to customers.
• Prepare and communicate service estimates, repair orders, and invoices.
• Monitor the progress of vehicles in the workshop and keep customers updated.
• Recommend preventive maintenance and necessary repairs based on manufacturer guidelines.
• Ensure proper handling of EV-specific safety procedures and high-voltage system concerns.
• Coordinate warranty claims, recalls, and service campaigns when applicable.
• Maintain accurate service records and customer information.
• Handle customer questions, concerns, and complaints professionally.
• Ensure completed vehicles meet quality and safety standards before delivery.
• Follow dealership/company policies, manufacturer procedures, and workplace safety regulations.