SERVICE ADVISOR

Grand Canyon Multi-Holdings, Inc.; Las Piñas; On-site; PHP 201,000 - 335,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a friendly Service Advisor to deliver exceptional guest service across our hospitality properties. You will greet guests, provide information, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is expected, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Willingness to work weekends and holidays.

Responsibilities

• Greet and assist guests, ensuring a welcoming experience.
• Provide information on properties, amenities, and local attractions.
• Handle guest inquiries and complaints professionally and promptly.
• Coordinate with departments to fulfill guest requests and ensure seamless experience.
• Maintain records of guest interactions and transactions.
• Assist with check-in and check-out processes.
• Promote and sell additional services and packages.
• Follow up after stays to ensure satisfaction.
• Stay knowledgeable about company policies and services.
• Collaborate to improve guest satisfaction and operations.

Skills

Communication

Interpersonal skills

Multitasking

Computer literacy

Education

High school diploma

Job description

Position: Service AdvisorCompany: Grand Canyon Multi-Holdings, Inc.Contract Details: Full-timeGrand Canyon Multi-Holdings, Inc. is a leading provider of hospitality and tourism services in the Grand Canyon region. We are currently seeking a highly motivated and customer-oriented Service Advisor to join our team on a full-time basis. As a Service Advisor, you will be responsible for providing exceptional customer service to guests and assisting them with their needs during their stay at our various properties. You will serve as a liaison between guests and our various departments, ensuring that their needs are met and any issues are resolved promptly.

Key Responsibilities

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience
• Provide information and recommendations about our properties, amenities, and local attractions
• Handle guest inquiries and complaints in a professional and timely manner
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience
• Maintain accurate records of guest interactions and transactions
• Assist with check-in and check-out processes as needed
• Promote and sell additional services and packages to enhance the guest experience
• Follow up with guests after their stay to ensure satisfaction and address any concerns
• Maintain a thorough knowledge of company policies, procedures, and services
• Collaborate with team members to continuously improve guest satisfaction and overall operations

Qualifications

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in computer systems and software
• Willingness to work a flexible schedule, including weekends and holidays
• Passion for providing exceptional customer service and creating memorable experiences for guests

At Grand Canyon Multi-Holdings, Inc., we value our employees and strive to provide a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development within the company.