KPI‑Driven Service Advisor & Insurance Sales

Grand Canyon Multi-Holdings, Inc.; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a service professional to uphold KPI-driven service levels and drive monthly targets. You will monitor repair orders, manage WIP, and ensure quality through inspections and audits while maintaining strong customer relationships.

The role emphasizes insurance policy sales, continuous training, and adherence to brand service processes to deliver reliable client service in a fast-paced environment.

Qualifications

• Minimum bachelor's degree in Mechanical Engineering.
• Ability to understand KPIs as indicated by the company.
• Strong communication and empathy with clients.
• Proficiency in basic computer software and appointment setting.
• Excellent customer service, interpersonal, and communication skills.
• Driver's license is a plus.

Responsibilities

• Maintain a minimum of X units per month (dept target divided by number of Service Advisors) with a minimum peso amount per repair order.
• Sell at least 6 insurance policies per month.
• Continuously study the Labor Time Guide.
• Submit and maintain Work in Progress (WIP) reports.
• Ensure WIP aging: average ≤30 days; no transaction >60 days after Repair Order opening.
• Complete periodic training with measurable achievements.
• Adhere to brand and office service processes; KPI audits cover inspections, bookkeeping, and customer interactions.

Skills

KPI understanding

Client communication

Computer applications

Customer service

Interpersonal skills

Results-oriented

Driver's license

Education

Bachelors in Mechanical Engineering

Tools

Appointment setting software

Job description

Grand Canyon Multi-Holdings, Inc. is seeking a service professional to uphold KPI-driven service levels and drive monthly targets. You will monitor repair orders, manage WIP, and ensure quality through inspections and audits while maintaining strong customer relationships.

The role emphasizes insurance policy sales, continuous training, and adherence to brand service processes to deliver reliable client service in a fast-paced environment.