Automotive Service & Solutions Advisor

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to drive KPI performance, customer service excellence, and productive client interactions. You will support insurance and accessories sales while maintaining WIP reports and following brand service processes.

The role requires understanding of labor guides, accurate documentation, and a strong focus on meeting monthly targets with a customer-centric approach.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• Ability to understand KPIs as indicated by the company.
• Excellent customer service and communication skills.
• Able to communicate and empathize with clients.
• Driver's license is a plus.
• Proficient with computer applications with basic appointment-setting and follow-up concepts.
• Results-oriented behavior is important.

Responsibilities

• Maintain a minimum of X units per month with a minimum peso amount per repair order.
• Sales of at least 6 insurance policies per month.
• Sales of at least 45,000 PHP (1,500 per day) worth of accessories per month.
• Continuous study of Labor Time Guide.
• Submission and maintenance of WIP (Work in Progress) report.
• WIP assigned to the Service Advisor should have aging days ≤ 30 and no transaction over 60 days.
• Periodic training achievements to demonstrate progress.
• Rigid compliance with service processes; KPI includes quality control checks.

Education

Bachelor's degree in Mechanical Engineering

Job description

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to drive KPI performance, customer service excellence, and productive client interactions. You will support insurance and accessories sales while maintaining WIP reports and following brand service processes.

The role requires understanding of labor guides, accurate documentation, and a strong focus on meeting monthly targets with a customer-centric approach.