Customer Experience & Relations Supervisor

Grand Canyon Multi-Holdings, Inc.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a Customer Relations Supervisor for the Central area to lead client interactions, promote goodwill, and uphold service standards across the dealership network.

The ideal candidate holds a Bachelor’s degree, can understand KPIs, communicates with empathy, and speaks English and Filipino. You will conduct new-release orientations, oversee service appointments, handle inquiries, maintain databases, and contribute to reporting and telemarketing efforts.

Qualifications

• Bachelor’s degree in Business Administration, Communications or Marketing.
• Ability to understand KPIs as indicated by the company.
• Strong communication and empathy with clients.
• Experience in outbound telemarketing preferred.
• Fluent in English, Filipino and local dialects.
• Proficient with computer applications.
• Basic understanding of appointment setting and follow-up.
• Excellent customer service, interpersonal and communication skills.
• Results-oriented mindset.

Responsibilities

• Promotes company through effective customer relations and goodwill.
• Conducts brand new release orientation to clients.
• Ensure all vehicle sales customers are contacted a week after delivery to ensure satisfaction.
• Procure service appointments via telephone calls and emails (~40 outbound calls/day).
• Attends to customer inquiries and resolves issues promptly.
• Assist the branch on issues requiring assistance and follow-up with manufacturers.
• Maintains database, spreadsheets and daily update/reporting.
• Submits reportorial requirements by the set deadline.
• Assist Service Dept. in promoting and implementing service appointment system.
• Maintain accurate and efficient file of customer data.
• Assist in telemarketing for promos and events.

Skills

KPI understanding

Communication & empathy

Outbound telemarketing

Languages: English/Filipino

Computer proficiency

Appointment setting knowledge

Customer service

Results-oriented

Education

Bachelor's degree in Business Administration, Communications or Marketing

Job description

Grand Canyon Multi-Holdings, Inc. is seeking a Customer Relations Supervisor for the Central area to lead client interactions, promote goodwill, and uphold service standards across the dealership network.

The ideal candidate holds a Bachelor’s degree, can understand KPIs, communicates with empathy, and speaks English and Filipino. You will conduct new-release orientations, oversee service appointments, handle inquiries, maintain databases, and contribute to reporting and telemarketing efforts.