SERVICE ADVISOR

MC SERVICE DEPARTMENT; Las Piñas; On-site; PHP 180,000 - 240,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to provide outstanding guest service at our properties. You will greet guests, share information about amenities, and assist with check-in and check-out while ensuring a memorable stay.

The role requires strong communication, multitasking, and problem solving in a fast-paced hospitality environment. You will work with multiple departments to fulfill requests and improve guest satisfaction, with opportunities for

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills preferred.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer systems and software.

Responsibilities

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
• Provide information and recommendations about properties, amenities, and local attractions.
• Handle guest inquiries and complaints in a professional and timely manner.
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
• Maintain accurate records of guest interactions and transactions.
• Assist with check-in and check-out processes as needed.
• Promote and sell additional services and packages to enhance the guest experience.
• Follow up with guests after their stay to ensure satisfaction.

Skills

Greeting guests

Communication

Interpersonal skills

Problem-solving

Multitasking

Computer systems

Education

High school diploma or equivalent

Job description

About the job SERVICE ADVISOR

Position: Service Advisor Company: Grand Canyon Multi-Holdings, Inc. Contract Details: Full-time Grand Canyon Multi-Holdings, Inc. is a leading provider of hospitality and tourism services in the Grand Canyon region. We are currently seeking a highly motivated and customer-oriented Service Advisor to join our team on a full-time basis.

As a Service Advisor, you will be responsible for providing exceptional customer service to guests and assisting them with their needs during their stay at our various properties. You will serve as a liaison between guests and our various departments, ensuring that their needs are met and any issues are resolved promptly. Key Responsibilities:

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience
• Provide information and recommendations about our properties, amenities, and local attractions
• Handle guest inquiries and complaints in a professional and timely manner
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience
• Maintain accurate records of guest interactions and transactions
• Assist with check-in and check-out processes as needed
• Promote and sell additional services and packages to enhance the guest experience
• Follow up with guests after their stay to ensure satisfaction and address any concerns
• Maintain a thorough knowledge of company policies, procedures, and services
• Collaborate with team members to continuously improve guest satisfaction and overall operations

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in computer systems and software
• Willingness to work a flexible schedule, including weekends and holidays
• Passion for providing exceptional customer service and creating memorable experiences for guests

At Grand Canyon Multi-Holdings, Inc., we value our employees and strive to provide a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development within the company.