Guest Experience Concierge

Grand Canyon Multi-Holdings, Inc.; Las Piñas; Sur place; PHP 201 000 - 335 000; Plein temps

Résumé du poste

Grand Canyon Multi-Holdings, Inc. is seeking a friendly Service Advisor to deliver exceptional guest service across our hospitality properties. You will greet guests, provide information, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is expected, with opportunities for growth within the company.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Willingness to work weekends and holidays.

Responsabilités

• Greet and assist guests, ensuring a welcoming experience.
• Provide information on properties, amenities, and local attractions.
• Handle guest inquiries and complaints professionally and promptly.
• Coordinate with departments to fulfill guest requests and ensure seamless experience.
• Maintain records of guest interactions and transactions.
• Assist with check-in and check-out processes.
• Promote and sell additional services and packages.
• Follow up after stays to ensure satisfaction.
• Stay knowledgeable about company policies and services.
• Collaborate to improve guest satisfaction and operations.

Connaissances

Communication

Interpersonal skills

Multitasking

Computer literacy

Formation

High school diploma

Description du poste

Grand Canyon Multi-Holdings, Inc. is seeking a friendly Service Advisor to deliver exceptional guest service across our hospitality properties. You will greet guests, provide information, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is expected, with opportunities for growth within the company.