Guest Experience Concierge

Grand Canyon Multi-Holdings, Inc.

Las Piñas

On-site

PHP 201,000 - 335,000

Full time

14 days+

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Job summary

Grand Canyon Multi-Holdings, Inc. is seeking a friendly Service Advisor to deliver exceptional guest service across our hospitality properties. You will greet guests, provide information, handle inquiries, and coordinate with departments to ensure a seamless stay.

The role requires a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment. Weekend and holiday availability is expected, with opportunities for growth within the company.

Qualifications

High school diploma or equivalent.
Experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills.
Willingness to work weekends and holidays.

Responsibilities

Greet and assist guests, ensuring a welcoming experience.
Provide information on properties, amenities, and local attractions.
Handle guest inquiries and complaints professionally and promptly.
Coordinate with departments to fulfill guest requests and ensure seamless experience.
Maintain records of guest interactions and transactions.
Assist with check-in and check-out processes.
Promote and sell additional services and packages.
Follow up after stays to ensure satisfaction.
Stay knowledgeable about company policies and services.
Collaborate to improve guest satisfaction and operations.