Guest Experience Advisor | Flexible Schedule

MC SERVICE DEPARTMENT; Las Piñas; On-site; PHP 180,000 - 240,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to provide outstanding guest service at our properties. You will greet guests, share information about amenities, and assist with check-in and check-out while ensuring a memorable stay.

The role requires strong communication, multitasking, and problem solving in a fast-paced hospitality environment. You will work with multiple departments to fulfill requests and improve guest satisfaction, with opportunities for

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills preferred.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in computer systems and software.

Responsibilities

• Greet and assist guests upon arrival, ensuring a warm and welcoming experience.
• Provide information and recommendations about properties, amenities, and local attractions.
• Handle guest inquiries and complaints in a professional and timely manner.
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
• Maintain accurate records of guest interactions and transactions.
• Assist with check-in and check-out processes as needed.
• Promote and sell additional services and packages to enhance the guest experience.
• Follow up with guests after their stay to ensure satisfaction.

Skills

Greeting guests

Communication

Interpersonal skills

Problem-solving

Multitasking

Computer systems

Education

High school diploma or equivalent

Job description

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor to provide outstanding guest service at our properties. You will greet guests, share information about amenities, and assist with check-in and check-out while ensuring a memorable stay.

The role requires strong communication, multitasking, and problem solving in a fast-paced hospitality environment. You will work with multiple departments to fulfill requests and improve guest satisfaction, with opportunities for