Senior WFM Scheduler - Hybrid, Demand-Driven Staffing

Dexcom Philippines; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive benefits

Global growth opportunities

Career development programs

Tuition reimbursement

Job summary

Dexcom Philippines is hiring a Scheduler within the Resource Strategy & Optimization (RSO) team. You will build and maintain cross‑line schedules, optimize coverage, and manage shift bids while collaborating with Real-Time Analysts and Forecasters to ensure plans translate into execution.

You will contribute to proactive planning, identify scheduling gaps, and support operational leaders with clear visibility into staffing movements in a fast-paced hybrid work environment.

Qualifications

• 3+ years of Workforce Management, Scheduling, Capacity Planning, or related optimization experience.
• Strong attention to detail in complex scheduling scenarios.
• Organized, proactive, and able to work in a fast-paced environment.
• Flexible with shift schedules and hybrid work arrangement.
• Proficient in Microsoft Excel, Genesys WFM and familiar with Tableau reporting.

Responsibilities

• Build and maintain workforce schedules across multiple lines of business.
• Optimize schedules to balance business needs and agent preferences.
• Manage scheduling processes including shift bids, schedule changes and capacity adjustments.
• Partner with Real-Time Analysts and Forecasters to translate planning assumptions into execution.
• Identify gaps or inefficiencies in schedules and propose improvements.
• Provide visibility into staffing plans and highlight potential risks in advance.
• Support stable, predictable operations through proactive planning and optimization.

Skills

WFM

Scheduling

Capacity Planning

Microsoft Excel

Genesys WFM

Tableau

Education

Bachelor's degree

Tools

Microsoft Excel

Genesys WFM

Tableau

Job description

Dexcom Philippines is hiring a Scheduler within the Resource Strategy & Optimization (RSO) team. You will build and maintain cross‑line schedules, optimize coverage, and manage shift bids while collaborating with Real-Time Analysts and Forecasters to ensure plans translate into execution.

You will contribute to proactive planning, identify scheduling gaps, and support operational leaders with clear visibility into staffing movements in a fast-paced hybrid work environment.