Sr Workforce Management Analyst (Scheduler)

Dexcom; Manila; Hybrid; PHP 700,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Career development

Job summary

Dexcom Philippines invites qualified candidates for a Scheduler role within the Resource Strategy & Optimization team. Build and maintain workforce schedules across multiple lines of business, ensuring alignment with forecasted demand and staffing requirements.

You will optimize schedules, manage bid processes, partner with Real-Time Analysts, and highlight risks in advance to keep operations stable. The role requires attention to detail, collaboration, and flexibility for hybrid work.

Qualifications

• Bachelor's degree and 5–8 years in workforce management or scheduling.
• Experience building optimized schedules across multiple lines.
• Strong communication and problem-solving in fast-paced environments.

Responsibilities

• Build and maintain workforce schedules aligned with forecasted demand.
• Optimize schedules balancing business needs, coverage, and agent preferences.
• Manage shift bids, schedule changes, and capacity adjustments.
• Collaborate with Real-Time Analysts and Forecasters for execution.
• Identify schedule gaps and drive continuous improvements.

Skills

Workforce planning

Scheduling

Attention to detail

Communication

Adaptability

Education

Bachelor's degree

Tools

Excel

Genesys Workforce Management

Tableau

Job description

The CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.Meet the team:We're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Resource Staffing (RS) team !Our RS team plays a critical role in translating workforce plans into effective schedules that support operational success. By building optimized schedules, managing schedule adherence to staffing requirements, and aligning coverage with forecasted demand, we help ensure operational readiness and consistency across all lines of business.As a bridge between workforce planning and execution, we enable the business to run smoothly by ensuring the right coverage is in place ahead of time. We are part of Business Intelligence team and work closely with operational leaders to align staffing strategies, support agent experience through fair scheduling practices, and continuously improve how we manage capacity across the organization.If you’re detail-oriented, enjoy working with data to solve complex planning challenges, and want to make a direct impact on both operations and employee experience, this is the team for you.Where You Come In:As a Scheduler within the Resource Strategy & Optimization (RSO) team, you will:Build and maintain workforce schedules across multiple lines of business, ensuring alignmentwith forecasted demand and staffing requirements.Optimize schedules to balance business needs, coverage requirements, and agent preferences where possible.Manage and execute scheduling processes including shift bids, schedule changes, and capacity adjustments.Partner closely with Real-Time Analysts and Forecasters to ensure planning assumptions translate effectively into execution.Identify gaps or inefficiencies in schedules and recommend improvements to increase coverage accuracy and flexibility.Support operational leaders by providing visibility into staffing plans and highlighting potential risks in advance.Play a key role in maintaining stable, predictable operations through proactive planning and continuous schedule optimization.What Makes You SuccessfulBring 3+ year of Workforce Management (WFM), Scheduling, Capacity Planning, or related workforce optimization experience.Have strong attention to detail when working with complex scheduling scenarios. Communicate clearly and professionally across written, verbal, and email channels.Stay organized and prioritize effectively in a fast-paced, real-time environment.Are proactive, collaborative, and comfortable taking initiative.Adapt quickly to change and contribute ideas for continuous improvement.Are flexible with shift schedules and hybrid work.Are proficient in Microsoft Excel, Genesys Workforce Management and familiar Tableau reporting.What you’ll get:A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .A full and comprehensive benefits program.Growth opportunities on a global scale.Access to career development through in-house learning programs and/or qualified tuition reimbursement.An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.Experience and Education Requirements:Typically requires a Bachelor’s degree and a minimum of 5 – 8 years of related experience#LI-HybridTo all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail] .#DexcomPhilippines