Remote Workforce Scheduler: Data-Driven Staffing

Peak Support LLC; Philippines; Remote; PHP 446,000 - 781,000; Full time

Job summary

Peak Support LLC is seeking a Workforce Scheduler for a fully remote role covering the Philippines. You will design, manage, and adjust staffing plans to ensure optimal shift coverage and cost efficiency, while monitoring trends and generating actionable insights for leadership.

The role requires at least 2 years of scheduling experience, strong analytical skills, and excellent communication to coordinate with WFM and Operations. Flexible hours and overtime may be needed to meet client demands.

Qualifications

• At least 2 years of working experience as a Workforce Scheduler.
• Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proficiency in WFM tools and reporting systems.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and collaborate effectively across teams.
• Highly flexible and responsive to changing business needs and client requirements.
• Willingness to work varied shifts and extended hours when necessary.

Responsibilities

• Staffing & Scheduling Management: Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements.
• Collaboration & Communication: Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies.
• Performance Monitoring & Reporting: Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership.
• Process Improvement: Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction.
• Stakeholder Engagement: Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations.
• Operational Support: Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions.
• Adaptability & Flexibility: Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.

Skills

Analytical thinking

Data-driven mindset

Communication skills

Multitasking

Team collaboration

Flexibility

Shift flexibility

Job description

Peak Support LLC is seeking a Workforce Scheduler for a fully remote role covering the Philippines. You will design, manage, and adjust staffing plans to ensure optimal shift coverage and cost efficiency, while monitoring trends and generating actionable insights for leadership.

The role requires at least 2 years of scheduling experience, strong analytical skills, and excellent communication to coordinate with WFM and Operations. Flexible hours and overtime may be needed to meet client demands.