Senior Workforce Planning & Scheduling Strategist

Dexcom; Manila; Hybrid; PHP 700,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Career development

Job summary

Dexcom Philippines invites qualified candidates for a Scheduler role within the Resource Strategy & Optimization team. Build and maintain workforce schedules across multiple lines of business, ensuring alignment with forecasted demand and staffing requirements.

You will optimize schedules, manage bid processes, partner with Real-Time Analysts, and highlight risks in advance to keep operations stable. The role requires attention to detail, collaboration, and flexibility for hybrid work.

Qualifications

• Bachelor's degree and 5–8 years in workforce management or scheduling.
• Experience building optimized schedules across multiple lines.
• Strong communication and problem-solving in fast-paced environments.

Responsibilities

• Build and maintain workforce schedules aligned with forecasted demand.
• Optimize schedules balancing business needs, coverage, and agent preferences.
• Manage shift bids, schedule changes, and capacity adjustments.
• Collaborate with Real-Time Analysts and Forecasters for execution.
• Identify schedule gaps and drive continuous improvements.

Skills

Workforce planning

Scheduling

Attention to detail

Communication

Adaptability

Education

Bachelor's degree

Tools

Excel

Genesys Workforce Management

Tableau

Job description

Dexcom Philippines invites qualified candidates for a Scheduler role within the Resource Strategy & Optimization team. Build and maintain workforce schedules across multiple lines of business, ensuring alignment with forecasted demand and staffing requirements.

You will optimize schedules, manage bid processes, partner with Real-Time Analysts, and highlight risks in advance to keep operations stable. The role requires attention to detail, collaboration, and flexibility for hybrid work.