Senior Virtual Assistant – Scheduling & Operations Lead

Yempo Inc; Cebu City; On-site; PHP 1,274,000 - 1,911,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

20 vacation days

7 sick days

Annual performance bonuses

Salary reviews

Free snacks & drinks

Company polo shirts

Open-plan environment

Professional coworkers

Bright workplace

Job summary

Yempo Inc in Cebu is seeking a Senior Virtual Assistant to support day shifts with the option to work from home or in the office—your choice.

As part of the team, you’ll enjoy a highly competitive weekly salary, HMO enrollment on commencement, add-on dependents coverage, 20 vacation days and 7 sick days, annual bonuses and salary reviews, plus a vibrant, open-plan workplace with professional colleagues.

Qualifications

• 2+ years of experience in scheduling, maintenance coordination, or service coordination.
• Experience in project management or service industry coordination.
• Excellent verbal and written communication skills.
• Highly organized, reliable, proactive, and detail-oriented.
• Adaptable with good commercial awareness.
• Proficient in MS Office Suite and SimPRO or similar scheduling software.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers and technicians.
• Coordinate, schedule, and reschedule service jobs and technician calendars.
• Communicate with customers, electricians, subcontractors, and internal teams.
• Raise, update, and close jobs, variations, purchase orders, and invoices.
• Prepare jobs for invoicing and process invoices.
• Maintain service records, preventive maintenance documentation, and spreadsheets.
• Manage subcontractor licensing, insurance, and technician/contractor inductions.
• Follow company policies, ISMS, and Health & Safety requirements.
• Support the Customer Care Team Manager in ensuring smooth daily operations.
• Comply with ISMS policies and guidelines.

Skills

Scheduling coordination

Communication skills

Organizational skills

Detail oriented

Tools

MS Office Suite

SimPRO

Job description

Yempo Inc in Cebu is seeking a Senior Virtual Assistant to support day shifts with the option to work from home or in the office—your choice.

As part of the team, you’ll enjoy a highly competitive weekly salary, HMO enrollment on commencement, add-on dependents coverage, 20 vacation days and 7 sick days, annual bonuses and salary reviews, plus a vibrant, open-plan workplace with professional colleagues.