Senior Virtual Assistant — Remote Scheduling & Operations Lead

Yempo - Your Employees Offshore; Cebu City; Hybrid; PHP 910,000 - 1,820,000; Full time

Benefits offered by this job

Weekly salary paid

HMO enrollment upon commencement

HMO for dependents added each year

20 vacation days per year; 7 sick days

Annual performance bonuses and salary/

Annual salary reviews and increases

Free rice, snacks and hot drinks

Company polo shirts provided

Bright open-plan work environment

Professional clients and colleagues

Job summary

Yempo - Your Employees Offshore in Cebu is seeking a Senior Virtual Assistant to join on day shifts with the option to work from home or in the office. You’ll be part of a dynamic Customer Care operation, reporting to the Customer Care Team Manager, and playing a key role in maintaining service quality.

The role emphasizes a proactive, organized approach, strong communication, and adherence to company values.

Qualifications

• 2+ years in scheduling or coordination role, preferably in service industry
• Excellent verbal and written communication skills
• Organised, reliable with thorough attention to detail
• Proactive and adaptable with commercial awareness
• Proficient with MS Office and SimPRO or similar scheduling software

Responsibilities

• Promote and improve client’s commitment to zero incidents to people, environment and communities
• Work closely with Customer Care Team Manager to ensure smooth day-to-day operations
• Be committed to client’s core values
• Health, Safety & Environment: prioritise HSE assurance
• Teamwork: our people are our greatest asset
• Make ethical decisions and conduct ethical behaviour
• Strive for mastery and quality in everything we do
• Pursue productivity daily and improve the system
• Ensure compliance with ISMS policies and guidelines

Skills

Scheduling

Coordination

Communication

Organization

Tools

MS Office

SimPRO

Job description

Yempo - Your Employees Offshore in Cebu is seeking a Senior Virtual Assistant to join on day shifts with the option to work from home or in the office. You’ll be part of a dynamic Customer Care operation, reporting to the Customer Care Team Manager, and playing a key role in maintaining service quality.

The role emphasizes a proactive, organized approach, strong communication, and adherence to company values.