Remote Service Admin & Customer Support Specialist

Yempo Inc; Makati; Hybrid; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment on commencement

Additional HMO dependents

20 vacation days per year

7 sick days

Annual performance bonuses

Annual salary reviews

Free snacks and beverages

Company polo shirts

Open-plan work environment

Professional co-workers

Job summary

Yempo Inc in the Philippines is seeking a proactive Virtual Assistant for dayshift. You can work from home or in the office—the choice is yours.

You'll handle customer support communications, documentation, and admin tasks using Zendesk, Workflow Max, SharePoint, and other cloud tools. The role requires 3+ years in service administration and strong organizational skills.

We offer weekly pay, HMO on start, vacation and sick days, and performance bonuses.

Qualifications

• At least 3 years in a service administrative role.
• Experience with cloud-based systems and following processes.
• Experience with Workflow Max, Zendesk, Unleashed and SharePoint preferred.
• Strong organizational and documentation skills.
• Good numerical, verbal, and written communication.

Responsibilities

• Act as the first point of contact for all service inquiries and log in Zendesk.
• Create and maintain service jobs within Workflow Max and related systems.
• Coordinate travel and accommodation for Service Team personnel.
• Maintain service records, compliance documents and customer information.
• Chases job closure and keeps WIP clean.
• Support KPI tracking for the Aftersales team.

Skills

Service admin experience

Organizational skills

Communication skills

Multitasking

Tools

Workflow Max

Zendesk

SharePoint

Unleashed

Job description

Yempo Inc in the Philippines is seeking a proactive Virtual Assistant for dayshift. You can work from home or in the office—the choice is yours.

You'll handle customer support communications, documentation, and admin tasks using Zendesk, Workflow Max, SharePoint, and other cloud tools. The role requires 3+ years in service administration and strong organizational skills.

We offer weekly pay, HMO on start, vacation and sick days, and performance bonuses.