Senior Virtual Assistant | TMS

Your Employee Offshore ( Yempo ) Inc.; Cebu City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Additional HMO dependents

20 vacation days per year

7 sick days

Annual bonuses

Annual salary reviews

Free meals and beverages

Company polo shirts

Open-plan work environment

Professional colleagues and clients

Job summary

Your Employee Offshore ( Yempo ) Inc. in Cebu offers a Senior Virtual Assistant role with day shifts, optional work-from-home or in-office arrangement.

The package includes weekly pay, HMO enrollment from start, and annual bonuses, vacation and sick days, plus a supportive, open-plan environment with professional colleagues and prestigious clients. The role emphasizes coordinating service jobs, scheduling technicians, invoicing, and maintaining records while adhering to ISMS policies and safety

Qualifications

• 2+ years in scheduling, maintenance coordination, or service coordination.
• Experience in project management or service industry coordination.
• Excellent verbal and written communication skills.
• Highly organized, reliable, proactive, and detail-oriented.
• Adaptable with good commercial awareness.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers and technicians.
• Coordinate, schedule, and reschedule service jobs and technician calendars.
• Communicate with customers, electricians, subcontractors, and internal teams.
• Raise, update, and close jobs, variations, purchase orders, and invoices.
• Prepare jobs for invoicing and process invoices.
• Maintain service records, preventive maintenance documentation, and spreadsheets.
• Manage subcontractor licensing, insurance, and technician/contractor inductions.
• Follow company policies, procedures, and Health & Safety requirements.
• Comply with ISMS policies and guidelines.
• Support the Customer Care Team Manager in ensuring daily operations.

Skills

Scheduling coordination

Customer communication

Organization

Attention to detail

Adaptability

Tools

MS Office Suite

SimPRO

Job description

We have an exciting Cebu-based opportunity available for a Senior Virtual Assistant to work on day shifts. Work from home or the office – you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary – paid weekly!


• HMO enrollment on commencement


• Additional HMO dependents added each year of service


• 20 vacation days per year; 7 sick days


• Annual performance bonuses and incentives


• Annual salary reviews and increases


• Free cooked rice, snacks and hot drinks


• Company polo shirts provided


• Fantastic,bright and cheerful open-plan work environment


• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers and technicians.


• Coordinate, schedule, and reschedule service jobs and technician calendars.


• Communicate with customers, electricians, subcontractors, and internal teams.


• Raise, update, and close jobs, variations, purchase orders, and invoices.


• Prepare jobs for invoicing and process invoices.


• Maintain service records, preventive maintenance documentation, and spreadsheets.


• Manage subcontractor licensing, insurance, and technician/contractor inductions.


• Follow company policies, procedures, and Health & Safety requirements.


• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.


• Support the Customer Care Team Manager in ensuring smooth daily operations.

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Qualifications

• 2+ years of experience in a similar scheduling, maintenance coordination, or service coordination role.


• Experience in project management or service industry coordination.


• Excellent verbal and written communication skills.


• Highly organised, reliable, proactive, and detail-oriented.


• Adaptable with good commercial awareness.


• Proficient in MS Office Suite and SimPRO or similar scheduling/job management software.
  

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.