Senior Virtual Assistant — Scheduling & Operations Lead

Your Employee Offshore ( Yempo ) Inc.; Cebu City; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Additional HMO dependents

20 vacation days per year

7 sick days

Annual bonuses

Annual salary reviews

Free meals and beverages

Company polo shirts

Open-plan work environment

Professional colleagues and clients

Job summary

Your Employee Offshore ( Yempo ) Inc. in Cebu offers a Senior Virtual Assistant role with day shifts, optional work-from-home or in-office arrangement.

The package includes weekly pay, HMO enrollment from start, and annual bonuses, vacation and sick days, plus a supportive, open-plan environment with professional colleagues and prestigious clients. The role emphasizes coordinating service jobs, scheduling technicians, invoicing, and maintaining records while adhering to ISMS policies and safety

Qualifications

• 2+ years in scheduling, maintenance coordination, or service coordination.
• Experience in project management or service industry coordination.
• Excellent verbal and written communication skills.
• Highly organized, reliable, proactive, and detail-oriented.
• Adaptable with good commercial awareness.

Responsibilities

• Handle inbound and outbound calls as the first point of contact for customers and technicians.
• Coordinate, schedule, and reschedule service jobs and technician calendars.
• Communicate with customers, electricians, subcontractors, and internal teams.
• Raise, update, and close jobs, variations, purchase orders, and invoices.
• Prepare jobs for invoicing and process invoices.
• Maintain service records, preventive maintenance documentation, and spreadsheets.
• Manage subcontractor licensing, insurance, and technician/contractor inductions.
• Follow company policies, procedures, and Health & Safety requirements.
• Comply with ISMS policies and guidelines.
• Support the Customer Care Team Manager in ensuring daily operations.

Skills

Scheduling coordination

Customer communication

Organization

Attention to detail

Adaptability

Tools

MS Office Suite

SimPRO

Job description

Your Employee Offshore ( Yempo ) Inc. in Cebu offers a Senior Virtual Assistant role with day shifts, optional work-from-home or in-office arrangement.

The package includes weekly pay, HMO enrollment from start, and annual bonuses, vacation and sick days, plus a supportive, open-plan environment with professional colleagues and prestigious clients. The role emphasizes coordinating service jobs, scheduling technicians, invoicing, and maintaining records while adhering to ISMS policies and safety