Senior Virtual Assistant

Yempo - Your Employees Offshore; Cebu City; Hybrid; PHP 910,000 - 1,820,000; Full time

Benefits offered by this job

Weekly salary paid

HMO enrollment upon commencement

HMO for dependents added each year

20 vacation days per year; 7 sick days

Annual performance bonuses and salary/

Annual salary reviews and increases

Free rice, snacks and hot drinks

Company polo shirts provided

Bright open-plan work environment

Professional clients and colleagues

Job summary

Yempo - Your Employees Offshore in Cebu is seeking a Senior Virtual Assistant to join on day shifts with the option to work from home or in the office. You’ll be part of a dynamic Customer Care operation, reporting to the Customer Care Team Manager, and playing a key role in maintaining service quality.

The role emphasizes a proactive, organized approach, strong communication, and adherence to company values.

Qualifications

• 2+ years in scheduling or coordination role, preferably in service industry
• Excellent verbal and written communication skills
• Organised, reliable with thorough attention to detail
• Proactive and adaptable with commercial awareness
• Proficient with MS Office and SimPRO or similar scheduling software

Responsibilities

• Promote and improve client’s commitment to zero incidents to people, environment and communities
• Work closely with Customer Care Team Manager to ensure smooth day-to-day operations
• Be committed to client’s core values
• Health, Safety & Environment: prioritise HSE assurance
• Teamwork: our people are our greatest asset
• Make ethical decisions and conduct ethical behaviour
• Strive for mastery and quality in everything we do
• Pursue productivity daily and improve the system
• Ensure compliance with ISMS policies and guidelines

Skills

Scheduling

Coordination

Communication

Organization

Tools

MS Office

SimPRO

Job description

We have an exciting Cebu-based opportunity available for a Senior Virtual Assistant to work on day shifts. Work from home or the office - you choose!

When you join Yempo, you’ll receive the following fantastic benefits:

• Highly competitive salary - paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Promote and continually improve client’s commitment to zero incidents to our people, the environment and the communities in which we operate
• Working closely with the Customer Care Team Manager to ensure a smooth day to day operations of the Customer Care Team
• Be committed to client’s core values
• Health, Safety & Environment: Health, Safety & Environmental assurance is our highest priority
• Teamwork: Our primary and most valuable asset are our people.
• Ethics: Make ethical decisions and conduct ethical behaviour
• Mastery: To strive to be the best in what we do with quality a central focus
• Productivity: Daily, pursue opportunities to become more productive
• One way: We believe in everyone working and following our Management System, and working together to continually improve the System
• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines

Duties and Qualifications:

Responsibilities include, but are not limited to, the following:

• Commitment to client’s policies and procedures.
• Inbound and outbound calls for the Customer Care Team and bring first point of contact for clients and technicians.
• Communicate regularly throughout the day (both verbally and in writing) to customers, electricians and colleagues.
• Map and plan jobs, schedule and reschedule as required - Job Cycle
• Raise, update and close off jobs and variations - ensure techs identify repair work with integrity.
• Prepare jobs for invoicing and process invoices.
• Raise purchase orders to assist the field team with stock orders.
• Manage and update technician calendar/ schedule.
• Document control for preventive maintenance contracts, test results and update master spreadsheet.
• Sub-contractor licencing and Insurance management
• Technicians & Contractor Inductions
• Any other tasks necessary to facilitate smooth operations of the Customer Care Team.

Qualifications:

• Maintenance Coordinator
• Project Management
• 2+ years in similar scheduling or coordination role, ideally from the service industry
• Excellent verbal and written communication skills
• Organised, reliable, with thorough attention to detail
• Proactive and adaptable, with intuitive grasp of commercial realities
• Proficient at operating MS Office Suite and SimPRO (or similar scheduling software)

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.