Remote Virtual Assistant - Service Admin & Support

Yempo - Your Employees Offshore; Manila; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

HMO dependents

Job summary

Yempo - Your Employees Offshore is seeking a Virtual Assistant for a day shift. You can work from home or in the office. The role focuses on service administration, customer support and ticketing using Zendesk and SharePoint.

You will manage service jobs, warranties and documentation, coordinate travel, and ensure timely updates. A background in motor or mechanic environments is a plus; strong organizational and communication skills are essential.

Qualifications

• 3+ years in a service administrative role.
• Experience in motor or mechanic-related work preferred.
• Strong organizational and documentation skills.
• Experience with cloud-based systems and following processes.
• Familiarity with Workflow Max, Zendesk, Unleashed and SharePoint.
• Good numerical, verbal and written communication skills.
• Proficient general computer skills and quick learner.
• Ability to work independently and manage multiple tasks.
• High attention to detail in data entry.

Responsibilities

• Act as the first point of contact for all incoming service, parts and support enquiries.
• Log, assign and monitor all customer support requests through Zendesk.
• Ensure enquiries are acknowledged and assigned within service levels.
• Escalate unresolved issues per escalation matrix.
• Support customer communications and provide updates as directed.

Skills

Service administration

Organizational skills

Documentation skills

Independent worker

Multi-tasking

Strong communication

Tools

Workflow Max

Zendesk

Unleashed

SharePoint

Job description

Yempo - Your Employees Offshore is seeking a Virtual Assistant for a day shift. You can work from home or in the office. The role focuses on service administration, customer support and ticketing using Zendesk and SharePoint.

You will manage service jobs, warranties and documentation, coordinate travel, and ensure timely updates. A background in motor or mechanic environments is a plus; strong organizational and communication skills are essential.