Remote Virtual Assistant – Service & Admin Specialist

yempo; Makati; Hybrid; PHP 819,000 - 1,274,000; Full time

Benefits offered by this job

HMO enrollment

Vacation days

Annual salary reviews

Open-plan office environment

Company polo shirts

Job summary

Yempo is seeking a dayshift Virtual Assistant to support our clients from the Philippines. Work from home or office, you choose, with a highly competitive weekly salary and benefits.

Key duties include customer support, service administration, warranty tracking, ticket management, and documentation in SharePoint and Zendesk. The role requires 3+ years in administrative service and proficiency with cloud-based tools.

Qualifications

• 3+ years in a service administrative role.
• Experience with Workflow Max, Zendesk, Unleashed, and SharePoint.
• Strong organizational and documentation skills.
• Ability to work with cloud-based systems.

Responsibilities

• Act as the first contact for service, parts and support inquiries.
• Log, assign and monitor customer requests in Zendesk.
• Create and maintain service jobs in Workflow Max.
• Coordinate travel and accommodation for Service Team.
• Maintain service records and customer information.
• Attend daily huddles and team meetings.

Skills

Organization

Documentation

Communication

Cloud-based systems

Independent work

Tools

Workflow Max

Zendesk

SharePoint

Unleashed

Job description

Yempo is seeking a dayshift Virtual Assistant to support our clients from the Philippines. Work from home or office, you choose, with a highly competitive weekly salary and benefits.

Key duties include customer support, service administration, warranty tracking, ticket management, and documentation in SharePoint and Zendesk. The role requires 3+ years in administrative service and proficiency with cloud-based tools.