Senior Travel Advisor III: Expert Bookings & Resolution

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in the Philippines seeks a Service Travel Advisor III to be the primary client contact for travel needs, booking travel, and resolving issues while liaising with vendors to meet client expectations.

You will apply travel management protocols and use technology tools to optimize processes, building relationships and ensuring high-quality service. Strong attention to detail is essential.

Qualifications

• Must have at least 2 years of GDS experience.
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations.
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes.
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently.
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks.
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery.

Responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools.
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner.
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations.
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery.
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service.

Skills

GDS experience

Travel management tools

Client relationship management

Issue resolution

Analytical thinking

Attention to detail

Tools

GDS system

Travel management software

Job description

JPMorgan Chase Bank, N.A. in the Philippines seeks a Service Travel Advisor III to be the primary client contact for travel needs, booking travel, and resolving issues while liaising with vendors to meet client expectations.

You will apply travel management protocols and use technology tools to optimize processes, building relationships and ensuring high-quality service. Strong attention to detail is essential.