Senior Fraud Manager: Strategy, Prevention & Leadership

JP Morgan Chase; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

JPMorgan Chase in the Philippines seeks a Fraud Manager III to lead fraud protection and remediation efforts for Global Banking Clients. You will guide incident handling, trend analysis, and strategy while coaching a team to deliver exceptional client outcomes.

You will collaborate with stakeholders, manage complex situations, and drive initiatives to strengthen controls and elevate service quality in a dynamic environment.

Qualifications

• Strong analytical and problem-solving skills with data-driven decision ability.
• Ability to adapt to new technologies and learning agility.
• Excellent written and verbal communication at all levels.
• Experience in managing teams and performance coaching.
• Awareness of fraud trends and risk indicators.

Responsibilities

• Own KPI for fraud for Global Banking Clients.
• Anticipate and manage work volumes meeting policies and deadlines.
• Collaborate with stakeholders to resolve client issues and escalations.
• Build relationships with internal and external partners.
• Provide thought leadership and challenge status quo when needed.
• Analyze client data to identify trends and inform department strategy.
• Drive change initiatives and technology enhancements.
• Support business resiliency in high-pressure environments.

Skills

Fraud risk management

Data analysis

Leadership

Communication

Education

Bachelor’s degree in related field

Job description

JPMorgan Chase in the Philippines seeks a Fraud Manager III to lead fraud protection and remediation efforts for Global Banking Clients. You will guide incident handling, trend analysis, and strategy while coaching a team to deliver exceptional client outcomes.

You will collaborate with stakeholders, manage complex situations, and drive initiatives to strengthen controls and elevate service quality in a dynamic environment.