Servicing Travel Advisor III, Chase Travel

JPMorganChase; Metro Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

JPMorganChase is seeking a Service Travel Advisor III to serve as the primary contact for clients, handling travel bookings and issue resolution while liaising with vendors. This role emphasizes adherence to travel policies and delivering exceptional service on all client interactions.

You will leverage travel management tools and your knowledge of industry practices to translate complex travel needs into actionable tasks, aiming for outstanding client experiences and process efficiency.

Qualifications

• Must have at least 2 years of GDS experience.
• Experience using travel management technology tools for transportation and accommodation reservations.
• Demonstrated ability to manage external client relationships and anticipate client needs.
• Experience resolving travel-related issues quickly and efficiently.
• Proven analytical thinker capable of breaking down complex travel requirements.
• Attention to detail with a commitment to quality and service delivery.

Responsibilities

• Fulfill travel booking requests, ensuring details align with client preferences and policies.
• Address and resolve complex travel-related issues promptly.
• Maintain professional relationships with clients and anticipate needs.
• Coordinate with vendors to meet client requirements and ensure delivery.
• Continuously update knowledge of industry practices and procedures to ensure high service levels.

Skills

GDS experience

Travel management tools

Client relationships

Issue resolution

Analytical thinking

Attention to detail

Tools

GDS systems

Travel booking tools

Job description

Job Description

Join our team and be a primary contact for our clients while delivering impeccable service.

As a Service Travel Advisor III in [Insert LOB and/or Sub LOB], you will be the first point of contact for our clients' travel needs, ensuring a seamless and satisfactory travel experience. Book travel, swiftly resolve issues, and liaise with vendors to meet client expectations. Apply your broad knowledge of travel management protocols and use your analytical thinking skills to break down complex travel requirements into manageable tasks. Leverage your developing proficiency in travel management technology tools to optimize the travel process. Your ability to build professional relationships with clients, coupled with your attention to detail and commitment to quality, will be crucial in delivering extraordinary service and exceeding client expectations.

Job Responsibilities

• Fulfill travel booking requests, ensuring all details align with client preferences and company travel policies, using your experience with travel management technology tools
• Address and resolve complex travel-related issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner
• Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations
• Coordinate with vendors to ensure all travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery
• Continuously update your knowledge of current industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service

Required Qualifications, Capabilities, And Skills

• Must have at least 2 years of GDS experience
• Experience using travel management technology tools, particularly to handle both transportation and accommodation reservations
• Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel outcomes
• Experience in resolving travel-related issues, with a focus on selecting the most appropriate solution quickly and efficiently
• Proven analytical thinker, with the ability to break down complex travel requirements into manageable tasks
• Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery

Preferred Qualification

Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Internal Application Eligibility Requirements

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

Performance

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy. By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource (HR) Policies and Guidelines.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.

An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.