Travel Service Expert III — Bookings & Issue Resolution

JPMorganChase; Metro Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

JPMorganChase is seeking a Service Travel Advisor III to serve as the primary contact for clients, handling travel bookings and issue resolution while liaising with vendors. This role emphasizes adherence to travel policies and delivering exceptional service on all client interactions.

You will leverage travel management tools and your knowledge of industry practices to translate complex travel needs into actionable tasks, aiming for outstanding client experiences and process efficiency.

Qualifications

• Must have at least 2 years of GDS experience.
• Experience using travel management technology tools for transportation and accommodation reservations.
• Demonstrated ability to manage external client relationships and anticipate client needs.
• Experience resolving travel-related issues quickly and efficiently.
• Proven analytical thinker capable of breaking down complex travel requirements.
• Attention to detail with a commitment to quality and service delivery.

Responsibilities

• Fulfill travel booking requests, ensuring details align with client preferences and policies.
• Address and resolve complex travel-related issues promptly.
• Maintain professional relationships with clients and anticipate needs.
• Coordinate with vendors to meet client requirements and ensure delivery.
• Continuously update knowledge of industry practices and procedures to ensure high service levels.

Skills

GDS experience

Travel management tools

Client relationships

Issue resolution

Analytical thinking

Attention to detail

Tools

GDS systems

Travel booking tools

Job description

JPMorganChase is seeking a Service Travel Advisor III to serve as the primary contact for clients, handling travel bookings and issue resolution while liaising with vendors. This role emphasizes adherence to travel policies and delivering exceptional service on all client interactions.

You will leverage travel management tools and your knowledge of industry practices to translate complex travel needs into actionable tasks, aiming for outstanding client experiences and process efficiency.