Senior Travel Advisor — VIP Client Services & Bookings

JP Morgan Chase

Manila

On-site

PHP 558,000 - 893,000

Full time

2 days ago

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Job summary

JP Morgan Chase Travel is seeking a Service Travel Advisor IV in Manila to deliver exceptional service to travel clients. You will book travel, resolve issues promptly, and liaise with vendors to meet client expectations.

Strong conflict management and CRM skills are essential to navigate challenging situations. The role emphasizes attention to detail, analytical thinking, and leveraging travel technology to optimize the end-to-end process for high-profile clients during booking and itinerary

Qualifications

At least 3 years of native Sabre GDS experience in travel.
Proven ability to coordinate and fulfill travel bookings per client preferences and firm standards.
Experience using travel management tech to optimize the process.
Demonstrated conflict management and CRM skills to de-escalate issues.
Analytical thinking to organize and evaluate travel logistics and client feedback.
Understanding of customer experience and travel tech to enhance the end-to-end journey.

Responsibilities

Coordinate and fulfill travel bookings for clients, ensuring alignment with preferences and standards.
Use travel management technology to optimize the process from booking to final itinerary.
Identify and resolve complex travel issues, leveraging conflict management and CRM to de-escalate.
Analyze logistics and client feedback to propose improvements and new solutions.
Maintain relationships with vendors, negotiating to meet and exceed client expectations.
Communicate effectively with high-profile and VIP clients.