Senior Training Supervisor – BPO (Onsite Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

TASQ Staffing Solutions is seeking a Training Supervisor in Cebu City to oversee training processes and ensure high-quality onboarding of new hires. The ideal candidate should have at least 2 years of college education and a minimum of 2 years experience in training within a BPO or call center. Responsibilities include coaching team members, responding to escalations, and participating in client interactions, all aimed at enhancing team performance and operational efficiency.

Qualifications

• Minimum of 2 years experience as Training Supervisor in a BPO/call center environment.

Responsibilities

• Take charge of the entire training process and improve efficiency.
• Deliver coaching and feedback to enhance team performance.
• Support new hires with onboarding and training.
• Respond to escalations and communicate with stakeholders.
• Provide insights on process improvements.
• Participate in client interactions at the supervisory level.

Skills

Coaching

Communication

Process improvement

Mentorship

Education

At least 2 years in college

Job description

TASQ Staffing Solutions is seeking a Training Supervisor in Cebu City to oversee training processes and ensure high-quality onboarding of new hires. The ideal candidate should have at least 2 years of college education and a minimum of 2 years experience in training within a BPO or call center. Responsibilities include coaching team members, responding to escalations, and participating in client interactions, all aimed at enhancing team performance and operational efficiency.