Assistant Manager - Training (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

TASQ Staffing Solutions is seeking a Training Supervisor in Cebu City to oversee training processes and ensure high-quality onboarding of new hires. The ideal candidate should have at least 2 years of college education and a minimum of 2 years experience in training within a BPO or call center. Responsibilities include coaching team members, responding to escalations, and participating in client interactions, all aimed at enhancing team performance and operational efficiency.

Qualifications

• Minimum of 2 years experience as Training Supervisor in a BPO/call center environment.

Responsibilities

• Take charge of the entire training process and improve efficiency.
• Deliver coaching and feedback to enhance team performance.
• Support new hires with onboarding and training.
• Respond to escalations and communicate with stakeholders.
• Provide insights on process improvements.
• Participate in client interactions at the supervisory level.

Skills

Coaching

Communication

Process improvement

Mentorship

Education

At least 2 years in college

Job description

Work Setup

Onsite (Cebu)

Function

Training

Qualifications

• At least 2 years in college (No back subjects)
• Minimum of 2 years experience as Training Supervisor in a BPO/call center environment

Responsibilities

• Take charge of the entire process with careful attention, proactively addressing any challenges or deviations, while continuously seeking opportunities to make incremental improvements that boost both efficiency and effectiveness.
• Deliver ongoing coaching, constructive feedback, and tailored guidance to team members, empowering them to elevate their skills, enhance performance, and contribute meaningfully to the team's success.
• Support new hires with comprehensive onboarding and training, ensuring they quickly gain confidence and productivity on the floor through clear instructions, mentorship, and consistent follow-up.
• Respond swiftly and effectively to escalations, working closely with stakeholders and maintaining open communication with clients and team members to resolve issues promptly, minimize impact, and build trust.
• Share valuable insights on process improvements and system enhancements with the team, helping them better understand workflows and tools to drive stronger operational results.
• Participate in client interactions at the supervisory level when needed, communicating professionally, addressing concerns, and fostering robust relationships that support business goals and client satisfaction.