Training Assistant Manager

V-Call Center Link Inc.; Cebu City; On-site; PHP 540,000 - 900,000; Full time

Job summary

A leading BPO company in Cebu City is seeking a Training Assistant Manager to oversee the development and delivery of training programs. Candidates should have 1-3 years of experience in a similar role and possess strong skills in Training Needs Analysis and collaboration. The position is full-time and requires on-site presence in Cebu City, working the graveyard shift.

Qualifications

• 1-3 years of experience as a Training Assistant Manager in BPO.
• Proven ability to manage feedback loops for training performance.
• Experience in running communications workshops/training.
• Strong collaboration with Recruitment and Operations to address performance and attrition.

Responsibilities

• Design and deliver training programs.
• Conduct general workplace and skills training.
• Collaborate with vendors for content development.
• Monitor training effectiveness and maintain feedback loops.
• Work with Recruitment and Operations to address employee performance.

Skills

Training Needs Analysis (TNA)

Collaboration skills

Experience conducting communications workshops

Professional/technical knowledge

Management feedback loops

Communication skills

BPO experience

Leadership

Performance feedback

Education

Bachelor's degree

Tools

Spreadsheets

Email systems

MS Excel

Job description

Overview

On-site - Cebu | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

The Training Assistant Manager is responsible for overseeing the development, delivery, and evaluation of both technical and non-technical training programs. Key responsibilities include:

• Designing and delivering training by developing curriculum and materials, selecting delivery methods, and monitoring effectiveness.
• Leading discipline-specific training, such as professional/technical knowledge and competency development (e.g., Finance standards, Sales negotiation skills).
• Conducting general workplace and skills training, including communication, time management, leadership, and common business tools (e.g., spreadsheets, email systems).
• Collaborating with vendors for content development or training delivery as needed.
• Proven experience in Training Needs Analysis (TNA) to assess and align training with business goals.
• Ability to manage feedback loops to evaluate and improve training performance.
• Experience conducting communications workshops and training sessions.
• Strong collaboration skills, particularly in working with Recruitment and Operations teams to address employee performance and reduce attrition.
• At least 1-2 years of experience as a Training Assistant Manager in BPO
• Experience in Training Needs Analysis (TNA)
• Proven ability to manage feedback loops for training performance
• Experience in running communications workshops/training
• Strong collaboration skills, especially in working with Recruitment and Operations to address performance and attrition

Working Location

Cebu City | Full onsite | Graveyard Shift

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