Assistant Manager - Operations (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

TASQ Staffing Solutions in Cebu City is looking for an Assistant Manager to oversee BPO operations. The ideal candidate will have at least two years of experience in a related role within a call center, preferably in Insurance or Healthcare. Responsibilities include coaching team members, supporting new hires, handling escalations, and improving processes. This onsite position offers the opportunity to drive team success and enhance client relationships.

Qualifications

• Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment.
• Experience in Insurance or Healthcare is preferred.

Responsibilities

• Take charge of the process and drive improvements.
• Deliver coaching and feedback to team members.
• Support new hires with training and guidance.
• Respond to escalations promptly and professionally.
• Offer insights on process enhancements and improvements.
• Engage in client interactions at a supervisor level.

Skills

Assistant Manager experience

Coaching skills

Process improvement

Client interaction

Education

College graduate

Job description

Work Setup

Onsite (Cebu)

Qualifications

• College graduate
• Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment
• Experience in Insurance or Healthcare

Responsibilities

• Take charge of the process with dedication, swiftly addressing any deviations or challenges and driving continuous improvements to boost overall efficiency and effectiveness.
• Deliver consistent and insightful coaching and feedback, empowering team members with the knowledge and skills they need to elevate their performance and make meaningful contributions to team success.
• Support new hires with comprehensive training and guidance, ensuring they become productive team members quickly, reducing ramp-up time and accelerating their seamless integration.
• Respond to escalations promptly and professionally, resolving client or team concerns effectively to maintain positive and trusting relationships.
• Offer valuable insights and guidance on process enhancements and system improvements, helping team members adopt best practices and streamline their workflows for peak productivity.
• Engage confidently in client interactions at the supervisor level, representing the team with professionalism and addressing client needs or feedback to strengthen partnerships and trust.