Onsite Cebu Ops Lead & Team Coach

TASQ Staffing Solutions; Cebu City; On-site; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is seeking an Operations Assistant Manager for their Cebu City location. The role requires a college graduate with at least 3 years of experience in a BPO/call center setting. Key responsibilities include coaching team members, resolving escalations, and driving process improvements. The position is onsite and emphasizes building client relationships while ensuring efficient operations. This is a great opportunity for proactive leaders looking to make an impact in a dynamic environment.

Qualifications

• Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment.

Responsibilities

• Steer the process with dedication, swiftly addressing any deviations and continuously implementing improvements.
• Foster growth by providing ongoing coaching and constructive feedback to team members.
• Support new hires comprehensively through guidance, training, and encouragement.
• Resolve escalations promptly while maintaining exceptional customer satisfaction.
• Offer insightful input on process improvements and system capabilities.
• Engage confidently in client interactions at the Supervisory level.

Skills

Operations Management

Team Coaching

BPO/Call Center Experience

Education

College Graduate

Job description

TASQ Staffing Solutions is seeking an Operations Assistant Manager for their Cebu City location. The role requires a college graduate with at least 3 years of experience in a BPO/call center setting. Key responsibilities include coaching team members, resolving escalations, and driving process improvements. The position is onsite and emphasizes building client relationships while ensuring efficient operations. This is a great opportunity for proactive leaders looking to make an impact in a dynamic environment.