Lead Assistant Manager - Operations (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 558,000 - 781,200; Full time

Job summary

TASQ Staffing Solutions is seeking an Operations Assistant Manager for their Cebu City location. The role requires a college graduate with at least 3 years of experience in a BPO/call center setting. Key responsibilities include coaching team members, resolving escalations, and driving process improvements. The position is onsite and emphasizes building client relationships while ensuring efficient operations. This is a great opportunity for proactive leaders looking to make an impact in a dynamic environment.

Qualifications

• Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment.

Responsibilities

• Steer the process with dedication, swiftly addressing any deviations and continuously implementing improvements.
• Foster growth by providing ongoing coaching and constructive feedback to team members.
• Support new hires comprehensively through guidance, training, and encouragement.
• Resolve escalations promptly while maintaining exceptional customer satisfaction.
• Offer insightful input on process improvements and system capabilities.
• Engage confidently in client interactions at the Supervisory level.

Skills

Operations Management

Team Coaching

BPO/Call Center Experience

Education

College Graduate

Job description

Work Setup:

Onsite (Cebu)

Qualifications:

• College graduate
• Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment

Responsibilities:

• Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improvements that boost overall efficiency and effectiveness.
• Foster growth by providing ongoing coaching and constructive feedback to team members, motivating them to enhance their skills and consistently reach both individual and team goals.
• Support new hires comprehensively through guidance, training, and encouragement, ensuring they quickly gain confidence and become productive team members, creating a seamless onboarding journey.
• Resolve escalations promptly and professionally, maintaining exceptional customer satisfaction and minimizing operational disruptions with timely and effective solutions.
• Offer clear, insightful input on process improvements and system capabilities to empower team members with the knowledge and tools needed to excel and adapt to change.
• Engage confidently in client interactions at the Supervisory level when needed, representing the team with professionalism and effectively addressing client concerns to strengthen relationships and support business goals.