Senior Trainer - BPO (Ortigas | Onsite)

INTELEGENCIA BPO LLC CORP.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

INTELEGENCIA BPO LLC CORP. in Pasig seeks a seasoned Training and Development Lead to design and execute a forward-thinking strategy that aligns with organizational objectives and closes skill gaps across departments.

You will lead a team of training specialists, create and evaluate programs, and partner with department heads to deliver impactful learning experiences tailored to diverse styles. This onsite role requires 5+ years in BPO training, strong instructional design knowledge, and

Qualifications

• 5+ years of experience in training and development in the BPO space
• Proven ability to design and implement successful training programs
• Strong knowledge of adult learning principles
• Excellent written and verbal communication
• Proven leadership and team-building capabilities
• Ability to manage multiple priorities and deadlines
• Proficiency with MS Office (Word, Excel, PowerPoint) and training software
• Experience with e-learning tools (Articulate, Captivate, Vyond)
• Experience in data analysis to measure training impact
• Commitment to an inclusive workplace culture
• Willing to work onsite and on shifting schedules

Responsibilities

• Develop and execute a forward-thinking training and development strategy aligned with organizational objectives.
• Lead a team of training specialists, providing mentorship and performance management.
• Design, implement, and evaluate training programs tailored to diverse learning styles.
• Evaluate program effectiveness using feedback, assessments, and metrics.
• Promote continuous improvement through workshops and learning opportunities.
• Monitor performance data for new hires and tenured agents and recommend improvements.
• Stay updated on industry trends and best practices in training.
• Design and curate engaging training materials using modern instructional design techniques.
• Facilitate and observe training sessions to ensure impactful learning experiences.
• Collaborate with department leaders to identify training needs and development opportunities.
• Conduct needs assessments to identify skill gaps and appropriate solutions.

Skills

5+ years of experience in training and

Adult learning principles

Instructional design

Communication skills

Leadership capabilities

Adaptability

MS Office suite

e-learning tools

Data analysis for training impact

Inclusive workplace culture

Tools

Articulate

Captivate

Vyond

Job description

Job Description

• Develop and execute a forward-thinking training and development strategy that supports organizational objectives and addresses skill gaps across departments.
• Lead a team of training specialists, providing mentorship, guidance, and performance management to ensure high-quality training delivery.
• Lead the design, implementation, and evaluation of training programs, ensuring they are impactful, engaging, and tailored to diverse learning styles.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making continuous improvements as needed
• Promote a culture of continuous improvement by facilitating workshops, seminars, and other learning opportunities that encourage knowledge sharing.
• Monitor, track and report on new hire and tenured agent performance and provide recommendations on continued improvements as needed
• Stay abreast of industry trends and best practices in training and development to ensure training programs remain competitive and relevant.
• Design and curate engaging training materials and resources, leveraging modern instructional design techniques and technologies.
• Facilitate and observe training sessions, ensuring a positive and impactful learning experience for participants.
• Collaborate with department leaders and subject matter experts to identify training needs and tailor programs to address specific skill gaps and development opportunities.
• Conduct needs assessments to identify skill gaps and recommend appropriate training solutions

Qualifications

• 5+ years of experience in training and development in the business process outsourcing space, with a proven track record of designing and implementing successful training programs
• Proven track record of designing and implementing successful training programs that drive employee performance and engagement.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Exceptional communication and interpersonal skills, with the ability to present ideas clearly and inspire others, building relationships at all levels of the organization
• Strong leadership capabilities, fostering collaboration and building trust among team members.
• Proactive and results-oriented, with a commitment to achieving organizational goals.
• Focused and adaptable, with a strong ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other training software
• Familiarity with e-learning development tools (e.g., Articulate, Captivate, Vyond, etc.)
• Experience in data analysis to assess training effectiveness and impact
• Commitment to fostering an inclusive and supportive workplace culture
• Willing to work onsite and on shifting schedules and holidays