Client Support Trainer (Online Process)

J-K Network Services; Taguig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Quarterly performance bonus

HMO and Life Insurance for employee and 2 dependents

Outstanding career development opportunities

Great place to work certified

Job summary

A leading BPO company in Taguig is seeking an Associate CS Trainer to develop training solutions and enhance employee performance. Candidates must have at least 4 years of BPO experience with 2 years in training, a Bachelor’s degree, and the ability to work onsite. The role offers benefits such as a quarterly performance bonus and health insurance for employees and dependents, promoting career development and a healthy work-life balance.

Qualifications

• At least 4 years total BPO work experience with 2 years as a trainer.
• Experience in Tech Support is an advantage.
• Amenable to work onsite and in shifting schedules.

Responsibilities

• Identify training needs and develop learning solutions.
• Provide ongoing support to enhance employee performance.
• Manage content development and training delivery.

Skills

BPO Training Experience

Tech Support

Adapting to Shifting Schedules

Education

Bachelor Degree

Job description

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Position: Associate CS Trainer

Company Industry: BPO Company

Work Location: BGC Taguig

Work Set Up: Work onsite

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.

Benefits

• Quarterly performance bonus
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• Great place to work certified.

JOB REQUIREMENTS

• Bachelor Degree Holder
• At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry
• Experience in Tech Support is an advantage
• Amenable to work in shifting schedules
• Amenable to work onsite

JOB RESPONSIBILITIES

• Identify training needs accurately and develop appropriate learning solutions.
• Provide ongoing floor support to reinforce learning and enhance employee performance.
• Ensure end-to-end management of content development while applying appropriate instructional methodologies.
• Deliver training programs using effective facilitation techniques and proven instructional methods.

Recruitment Process

• Initial Interview
• Final Interview
• Job Offer