BPO Trainer

Offshore Business Processing; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

HMO

Free Meals

Job Training

Job summary

Offshore Business Processing in Pasig is hiring for a Training and Development role requiring at least 2 years of relevant experience. The successful candidate will train and support associates and assist in developing training processes. Benefits include HMO on Day 1, performance bonuses, and various incentives. The candidate should be adaptable to flexible work schedules and public holidays. This position offers numerous opportunities for professional growth and skills enhancement.

Qualifications

• At least 2 years of experience in Training & Development or equivalent area.
• Background in freight forwarding or customs brokerage is an advantage.
• Able to work flexible schedules and holidays.

Responsibilities

• Train and mentor associates on required skills per client request.
• Assist the Training Supervisor with related tasks.
• Conduct and develop effective training techniques for new hires.
• Administer Learning and Performance Needs Analysis on employees.

Skills

Training & Development

Time management

Customer experience

Education

Bachelor's degree or 2 years in college

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Others

Company Social Events

Free Meals

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responsibilities

• To train, support and mentor associates on required skills per client request
• To assist the Training Supervisor with tasks and responsibilities related to the post
• To set a timeline or training calendar cycle, which promotes increased operational efficiency
• To carry out strict process compliance on all levels within the team
• To update and review training plans that adapt to business needs
• To participate and contribute on weekly, bi-weekly and monthly business review meetings
• To administer Learning and Performance Needs Analysis (LPNA) on current employees
• To conduct and develop effective training techniques or methods for new hires and existing associates
• To identify and provide essential information for the trainees' development and needs
• To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
• To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
• To plan and provide training support and development plans for associates
• To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
• To facilitate or manage soft skills training such as for voice and customer experience

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning
• With at least 2-years of experience in Training & Development or equivalent area
• Must be a college graduate or completed at least 2-years in college
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Amenable to flexible work schedules and flexible working hours as determined by business need/s
• Works well with time management and optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with great grasp on the business and associate needs
• Resolution/results oriented and can proactively propose/share process improvement ideas/insights
• Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
• Eager to promote and uphold the corporate values
• Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
• Available to start ASAP