Senior Solution Design Consultant - End-to-End Bid Lead

TASQ Staffing Solutions; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

HMO for Employee and 2 Free Dependents

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions company is seeking a Senior Consultant - Solution Design to develop customized solutions and manage client interactions. The ideal candidate has a strong background in BPO/BPM, solution design, and bid management. This role requires at least 8 years of experience in managerial roles within customer service operations. Competitive compensation and benefits are offered, including performance bonuses and health insurance for employees and dependents.

Qualifications

• Minimum 8 years BPO/BPM experience with managerial role.
• Knowledge of contact center operations and RFP process.

Responsibilities

• Create customized solutions for client interactions.
• Gather and analyze competitive market intelligence.
• Participate in continuous improvement projects.
• Create and review the Statement of Work.
• Drive preparation of collaterals.

Skills

Customer service operations management

Solution design

Bid management

Competitive analysis

Process improvement

Client interactions

Education

Graduate degree (Preferably MBA)

Job description

A staffing solutions company is seeking a Senior Consultant - Solution Design to develop customized solutions and manage client interactions. The ideal candidate has a strong background in BPO/BPM, solution design, and bid management. This role requires at least 8 years of experience in managerial roles within customer service operations. Competitive compensation and benefits are offered, including performance bonuses and health insurance for employees and dependents.