Senior Consultant - Solution Design - BGC, Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On

Quarterly performance bonus

Career development opportunities

Job summary

TASQ Staffing Solutions is seeking a Senior Consultant - Solution Design for onsite work at BGC, Taguig. You will lead client sessions, design tailored solutions, and work across accounts to drive bid strategies and contract scoping.

The role emphasizes deep experience in BPO operations, solution design, and proficiency with RFPs and SOW creation, with a strong focus on client engagement and continuous improvement.

Qualifications

• Minimum 8 years BPO/BPM experience.
• Must have worked in customer service operations in a managerial role.
• Prior solution design experience preferred.
• Knowledgeable on contact center operations, RFP process and bid management.

Responsibilities

• Lead client interactions by creating solutions tailored to client context for sessions.
• Gather and analyze market intelligence and perform gap analyses for domains.
• Participate in continuous improvement projects to achieve goals.
• Create and review the SOW to define contract terms for a solution.
• Drive and guide the team to develop collateral like flyers and case studies.

Skills

BPO/BPM experience

Managerial experience

Solution design

Contact center operations

RFP process

Bid management

Job description

Job Openings Senior Consultant - Solution Design - BGC, Taguig

About the job Senior Consultant - Solution Design - BGC, Taguig

About the job Senior Consultant - Solution Design (Taguig) | Onsite

Requirements:

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Must be willing to work onsite in BGC Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.
• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts