Senior Consultant - Solution Design (BGC)

TASQ Staffing Solutions; Taguig; On-site; PHP 892,800 - 1,339,200; Full time

Benefits offered by this job

HMO for Employee and 2 Free Dependents

Quarterly performance bonus

Outstanding career development opportunities

Job summary

A staffing solutions company is seeking a Senior Consultant - Solution Design to develop customized solutions and manage client interactions. The ideal candidate has a strong background in BPO/BPM, solution design, and bid management. This role requires at least 8 years of experience in managerial roles within customer service operations. Competitive compensation and benefits are offered, including performance bonuses and health insurance for employees and dependents.

Qualifications

• Minimum 8 years BPO/BPM experience with managerial role.
• Knowledge of contact center operations and RFP process.

Responsibilities

• Create customized solutions for client interactions.
• Gather and analyze competitive market intelligence.
• Participate in continuous improvement projects.
• Create and review the Statement of Work.
• Drive preparation of collaterals.

Skills

Customer service operations management

Solution design

Bid management

Competitive analysis

Process improvement

Client interactions

Education

Graduate degree (Preferably MBA)

Job description

About the job Senior Consultant - Solution Design (BGC)

Education Qualifications: Graduate of any stream (Preferably MBA)

Requirements:

• Minimum 8 years BPO/BPM experience. Mandatory to have worked in customer service operations in a managerial role. Prior Solution design experience will be preferred.
• Must be knowledgeable on contact center operations along with RFP process and bid management.
• Crafting winning proposals and value propositions
• End to end bid management from qualify till submission
• Respond to RFPs, RFIs, RFQs, tenders and proactive bids
• Demand Generation, Account & strategy planning, GTM initiatives across geographies, industries and verticals
• Must be willing to work onsite in BGC, Taguig

Responsibilities:

• Client Interactions: Creates solutions, customized to client context IN ORDER TO conduct client interaction sessions
• Competitive and market analysis: Gathers, synthesizes, analyses market competitive intelligence for a specific domain / market and provides inputs on gap analysis in order to contribute to a market intelligence and gap analysis report
• Continuous process improvement: Participate in continuous improvement projects in order to deliver project goals
• Contract negotiation: Creates and reviews the SOW (Statement of Work), in order to define the contract terms for a specific solution
• Creating Collaterals: Drives and provides direction to the team member IN ORDER TO prepare collaterals such as flyers, case studies etc.
• HMO for Employee and 2 Free Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts